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Reviewed 21 May 2018

2018, May 11-13. 5 person. Arrived at 10.30 p.m. the recepionist (a male) tell us that the hotel was overbooked and only one room was available, reprotecting two of us in a friend's hostel (with very lower category room, obviously) and promising to find an alternative equal or higher category room in another hotel for the day after. The day after the morning receptionist tell us that she knew notthing and so two of us remained in the hostel room. She knew nothing also the "late chek-out" promised by the male receptionist the evening before our departure and so our luggage have been closed and brought in the reception by the cleaners.
They make fun of their clients. The worst hotel I've ever been!

  • Stayed: May 2018, travelled with friends
    • Value
    • Service
2  Thank freudian76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gio-gro, Ιδιοκτήτης at Athensotel.Com, responded to this reviewResponded 16 August 2018

Dear guest,

Upon your arrival it was me that welcomed you and unfortunately realized that your reservation from the booking engine your friend had chosen to book with us to celebrate her birthday with the rest of you, had two rooms and not one, and that our channel management provider automatically had input only one into our PMS (Property Management System), apparently it was a technical glitch (but did not take responsibility either reimburse us anything).

As we were fully booked I offered to make any arrangements possible that would please you, and after a long search and discussion with you and your friends and even after they suggested to switch rooms you agreed to take the only room available in a neighboring hotel/hostel. I walked you over you saw the room and found it to your liking.

After you settled in you came back to our property and celebrated your friends birthday surprise we had arranged for her with much care and you seemed that all was fine.

The next day as I was informed that you didn't want to go through another search and more hassle and change again from the place you were staying.

Even though the other place was overcharging we honored international hospitality standards and didn't charge anything your birthday friend (that had made all of the booking details and arrangements and reassured me that all was ok).

Although I do apologize for all the inconvenience you went through and especially for the other properties behavior with your luggage on the day of check-out (we immediately decided not to cooperate with them again).

Looking forward to accommodate your friends and you if you choose to again in the future.

Yours in Hospitality,

G.G. Team Member

athensotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

I just came back from a three night stay at the Athensotel.
The hotel is brand new maybe a month old after being renovated. It is super close to all the main attractions with lots of bars, coffee shops, and restaurants very close by.
The rooms are simple but chic, spotless and comfortable.
Due to the fact that it is situated in the middle of several restaurants and bars there is noise from outside..but if you close the window it's sound proof and don't notice the noise at all.
The staff were absolutely AMAZING!!. They went above and beyond to help us with every problem and question that we had and we had quite a few due to fact that the airline lost our luggage for the first day and a half
The hotel is a labor of love of two good friends with a vision.
Good quality lodging at an affordable price. They went out of their way to make us feel welcome and get to know us. It was like we were being hosted by a family and not some cold hotel staff. Words can not describe how sweet and kind they were towards us
I highly recommend the Athensotel to anyone planning a trip to Athens. .

Room Tip: We saw that their are about 4 lofts that are on the street level and are super cute..we wished that we had booked one of those
  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank aries69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gio-gro, Ιδιοκτήτης at Athensotel.Com, responded to this reviewResponded 16 August 2018

Dear guest,

We are so grateful for your acknowledgment of our effort to provide top hospitality and for your great review. It gives us power and strength to continue trying.

Looking forward to accommodate you again in the near future and give you the exact same feeling as it pleases us as well.

Yours in Hospitality,

G.G. team member
athensotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

Nice staff nice reception nice new room nice wi-fi. Problem is THIN WALLS. So thin that you will hear really E.V.E.R.Y.T.H.I.N.G. Your many neighbours will disturb your sleep and absolutely ruin your stay in Athens.

Stayed: May 2018, travelled solo
3  Thank N7676LRmarkw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gio-gro, Ιδιοκτήτης at Athensotel.Com, responded to this reviewResponded 16 August 2018

Dear guest,

First we would like to thank you for your great feedback and apologize for our delayed response but keep in mind we are a new hotel still striving for the best accommodation experience.

We are glad though that your overall stay was satisfactory and hoping to see you again on your next trip to Athens.

Also we would like to apologize for the noise coming from your neighboring room which was do to bad HVAC installation (joint ventilation) and not from the walls (both sides double dry wall and insulated). We are in our third month of operation and still replacing and fixing technical problems that occur and are presented to us by you our respected guests.

Yours in Hospitality,

G.G. team member
athensotel.com

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Reviewed 8 September 2018 via mobile
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Stayed: September 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanderer767878, Υπεύθυνος Ρεσεψιόν at Athensotel.Com, responded to this reviewResponded 2 weeks ago
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Reviewed 21 August 2018 via mobile
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Stayed: August 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ΓΕΩΡΓΙΟΣ Γ, Ιδιοκτήτης at Athensotel.Com, responded to this reviewResponded 22 August 2018

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