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Reviews (2,226)
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Reviewed 18 September 2017

We stayed at the Sheraton for 2 nights. Because we had a rental car with us, we opted to stay outside the city center, which is about 10-15 minutes' drive away. The city center was easy enough to get to via inexpensive taxis. The rooms were fabulous and hotel staff beyond courteous. I have to especially commend Firmino Alves (concierge desk) for helping me plan my Porto and Douro Valley sight-seeing. He was a pleasure to work with. If staying near the city center (walking distance) is important for you, I would not stay here. Otherwise, I would highly recommend this property.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank valay612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

Very good hotel, nice helpful staff, very good relaxing rooms, good breakfast, and interesting elevators, had a dinner in hotels restaurant and it was ok, not the best but good, staff were really nice.

Stayed: August 2017, travelled with family
Thank Ro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

Arrived at 2.45pm to checkin, however we were told to wait till checkin time 3pm.
Then told to wait 30m for the rooms to be available. Ended up receiving the rooms keys close to 4pm.
The attitude from the lady at reception didn't help either to smooth the situation.
Totally unacceptable. And thinking this is a 5* hotel...

Stayed: September 2017, travelled with family
2  Thank JoseHenriques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 19 September 2017

Dear JoseHenriques,
First of all, we would like to thank you for having selected our property for your recent stay.
We are sorry we haven’t been able to meet all your requirements. As you have been informed, our check-in time is from 3 pm onwards; most probably, the hotel was fully booked, and we haven’t been able to accommodate your sooner.
We regret the inconvenience we may have caused, and hope that in a future stay you’ll keep a nice souvenir of your stay with us.
Best regards,
Joana Almeida - GM

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Reviewed 11 September 2017 via mobile

We stayed at the Sheraton for one night before we left the next day home because it was a 15min car ride to the airport. It was a beautiful hotel with great accommodations with relaxing and modern beautiful rooms. Be prepared to pay more for all the extras! Using the pool in the spa area is $10 a person for the day, and parking is $7 a day, and ordering room service or taking something from the mini fridge was pretty pricey but usual for a high end hotel in a busy touristy city. Wish we stayed for more nights, but the nightly rate is a bit high but expected for what you get.

Stayed: September 2017, travelled as a couple
1  Thank Maryanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile

This is a nice enough hotel with good service and facilities. My room on the second floor was to a good standard but scratches and wear and tear were evidence that it will soon need to be refurbished. Friends staying in the higher floors said that their rooms were ok. The restaurant is very good but the service was extremely slow. The breakfast buffet is very good. Also the gym facilities are very good too. Overall, a pleasant stay but for the high price of the room I would expect better quality - hopefully it will get some refurbishment soon.

Stayed: September 2017, travelled on business
1  Thank ShropshireBlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded 12 September 2017

Dear ShropshireBlade,

Thank you for your preference and opinion.

We would like to take this opportunity to inform you that we are in the process of refurbishing all the hotel rooms. This process will end till February 2018.

We are sorry we haven’t been able to meet all your expectations, which we hope will happen in a future stay.

Best regards,
Joana Almeida - GM

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