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“Wonderful rooms, love the bathroom with bath and shower seperate”

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Sheraton Porto Hotel & Spa
Ranked #11 of 109 Hotels in Porto
Certificate of Excellence
Reviewed 7 August 2017

Reception staff welcomed us warmly and were wonderful, we were excited that there was a pool but hey 10euro each for a swim each day!! No flexibility and poor information from room service staff. We asked for some milk on day 1 with no charge, second day we asked for same and plate and knife and fork and were charged 5 euro even though he was coming up anyway only to be told later that if we went down and asked we would not be charged. Paper cups for coffee in a 5 star hotel, unusual and not up to standard. We mentioned it to staff and they said it was so people could make coffee to take away. Why not both paper and proper mugs. Paper mugs for coffee in bed is not safe as they were very weak and colapse
We had 2 glasses of wine at outside bar and asked if we could buy the bottle, no we would have to buy a new bottle and pay for the 2 glasses seperately even though were told it was a fresh bottle that was opened. When paying top dollar one would expect more. Even though the hotel is modern and magnificent we would think twice about staying or recomending

Room Tip: 7th floor facing east has view of city.
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  • Stayed: August 2017, travelled as a couple
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Thank JAT8588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 August 2017 via mobile

Rooms are good and comfortable They keep paper cups just 2 only for you to make coffee for both evening and morning and no milk or creamer. For a star hotel after paying over 560 euro for 3 nights for 3 person. Better to look for other hotel but advantage is accessibility

Stayed: August 2017, travelled with family
1  Thank Shekhar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

Location:
We arrived in Porto for our final night before flying back home after a 16 day vacation in Portugal. I booked this hotel because of the good reviews and the reasonable price for a 5 star hotel.
It is not located in the historical city centre, but by taxi or Uber you will be there in less than 10 minutes.
As such, a convenient location, away from the crowds and easily accessible by car.

Hotel and Grounds:
The hotel has a large underground parking, at only 9 euro per night. Big, modern building with impressive facade and lobby.

Reception:
Fast, friendly and efficient. We booked connecting rooms for the family, rooms were ready when we arrived.

Rooms:
Well equipped rooms, with King bed in one room and twin beds in the connecting room. Comfortable beds, large bathroom with bath and walk in shower, toilet behind a closing glass door for privacy (the bathroom has a window to the rest of the room, which can be closed off with a blind).
Safe, minibar, large desk and plenty of power outlets to charge.

Restaurant and catering:
We only had breakfast at the hotel, so cannot comment on the dinner service. Breakfast (until 10.30am): very good buffet with plenty of choice, hot and cold, coffee served at the table. Good and very professional service.

The Sheraton is a very good 5 star hotel, I can highly recommend it.

Stayed: July 2017, travelled with family
Thank Sayvmath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

I visited and was overwhelmed by the city , worth every minute there. Taxis , Restaurants and every issue related to tourism was fantastic, as a Brazilian I felt home. The hotel is great , taxi needed to go to main touristic attractions, but very cheap 4-5 Euros you can go anywhere. The hotel has a great SPA and indoor pools, service is fantastic rooms are good sizes, but not very modern , the management should consider a renovation soon.

  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Brazukajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

We stayed 3 nights as part of our Riviera Travel holiday. The hotel was very modern, clean, the staff helpful and welcoming. Being out of town there was no noise at night aiding restful sleep. The beds were comfortable and the wifi worked well. We were given a free bottle of water and tea and coffee making facilities without milk! As an extra security measure you had to use your key card to operate the lifts. Breakfast buffets were plentiful, plus an additional bonus of a chef to make fried , omelettes etc. In the first evening we had a pre-ordered set meal with silver service and in the second two evenings we had a buffet. Depending on when you went to help yourself, sometimes the dishes were finished and could not be replenished. You had to pay extra to use the pool but as we never had time to use it, this was not an issue.

Stayed: July 2017, travelled as a couple
1  Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Porto Hotel & Spa

Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Region: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#11 Luxury Hotel in Porto
Price Range: €112 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel And Spa
Sheraton Porto Hotel Porto
Porto Sheraton

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