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Reviews (161)
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All reviews old palace beautiful hotel porto bay unusual circumstances extra effort to ensure filtered water our stay was great hotel discount plunge pool perfect location pedestrian only street minor issue absolutely stay here again small pool restaurant staff breakfast and dinner duplex suite
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8 - 13 of 161 reviews
Reviewed 8 July 2021

Beautifully renovated hotel. very well situated and close to the river. It's on a pedestrian street so if arriving in a private car you'll need to locate one of the nearby carparks (taxis are allowed through the barriers). Our room overlooked internal lawned-courtyard, a great place to sit out and read. Friendly staff and good service, and the bar has a reasonably priced - for a 5 star hotel - snack menu. Good breakfast too.

Date of stay: July 2021
    • Location
    • Rooms
    • Service
1  Thank RogerP1784
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestRelations GuestRelations, Atendimento ao cliente/recepção at PortoBay Flores, responded to this reviewResponded 12 July 2021

Dear Mr. Roger,
Thank you very much for choosing the PortoBay Flores hotel for your stay in Porto. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.
We look forward to having you back again!
Kind Regards,
Mafalda Correia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2021

Great weekend trip with friends. Very centrally located in the pedestrian area. everything can be reached easily on foot. helpful staff, nice rooms, great breakfast in a very nice quiet environment. only downside: food in the bar wasn't that good. we didn't eat in the restaurant. very recommendable overall.

Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
1  Thank SvitzenBrother
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestRelations GuestRelations, Atendimento ao cliente/recepção at PortoBay Flores, responded to this reviewResponded 30 June 2021

Dear Guest,
Thank you for your review and comments. It was a great pleasure to welcome you to PortoBay Flores. We were pleased to hear that you had a pleasant stay at our hotel. We will take your comments into account so that we can improve the points you mentioned.
We hope to see you again soon.
Kind Regards,
Mafalda Correia

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Reviewed 16 June 2021

We had originally booked a room for one night. After having arrived , we decided to stay for another two nights. This hotel in the center of "Old Porto" , on Rua das Flores is a real treasure. Calm and "luxuriously elegant" with a perfect staff, who make you feel at home.
We had a very nice room on the 8th floor with a "breathtaking view" of the old town.
Breakfast service is excellent, you hardly notice the "COVID" rules they have to respect and you feel always safe & welcome.
For us the best "bet" for a relaxed stay in "Old Porto". Everything you want to see, visit is within walking distance and there are quite some good restaurants within walking distance. Ribeira is just a few minutes "downhill" and so is Vila Nova de Gaia, where you can find all the Port Wine Houses.
A very big "thank you" to all the Hotel's staff for having made us feel welcome and "homely"

Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
1  Thank Mitzimadeira
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestRelations GuestRelations, Atendimento ao cliente/recepção at PortoBay Flores, responded to this reviewResponded 17 June 2021

Dear Guest,
First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. "Home" is the kind of feeling we want to pass for all our guests.
We look forward to seeing you again.
Kind Regards,
Mafalda Correia

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Reviewed 7 June 2021

This hotel is fantastic! It is well located near to bars and restaurants and the staff are excellent, in particular Anna in the bar, the reception staff and the staff at breakfast. The standard of cleanliness is top class, our room was extremely comfortable and the breakfast offers a superb choice. We would definitely stay here again.

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank clowndog
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestRelations GuestRelations, Atendimento ao cliente/recepção at PortoBay Flores, responded to this reviewResponded 8 June 2021

Dear Guest,
Thank you very much for choosing the PortoBay Flores hotel for your stay in Porto. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.
We look forward to having you back again!
Yours faithfully,
Mafalda Correia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2021 via mobile

This hotel is ideally located at the heart of the historical center. The room was relatively large and really clean.
The room faced an inner courtyard that was really calm.
The staff was extremely friendly and helpful.
We’d definitely recommend going there!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank YourBestTrips
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestRelations GuestRelations, Atendimento ao cliente/recepção at PortoBay Flores, responded to this reviewResponded 1 June 2021

Dear Guest,
We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit!
Kind Regards,

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