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Reviewed 11 February 2018

We were looking for a mid winter holiday, with Madeira was very much in mind, having looked on a couple of "late deal" sites we found the Dorisol Estrelicia a 3* ( we normally stay 4*) to be one if not the lowest price for half board. We decided to compare with a travel agent and ultimately booked through COOP travel, at £1087 including transfers.
I hadn't read any reviews at this stage just looked at the "brochure photos" it looked a great hotel. After booking we started looking at the reviews and I started to worry for a week before departure

We flew via Easy Jet, (see another review) and arrived in wind and rain, on the 3rd February, Madeiralimo (see another review) whisked us to the hotel.

The first impression was not good, a very steep hill, luckily the taxi took us to the top, a large and widespread crack in the flooring of the reception desk but two very cheery employees on duty.
After handing over passports etc we were allocated room 1012? (vertigo issues)and being in time for dinner we made our way to the restaurant.
Oh dear it was crammed, tables jostling side by side, being late we just ate quickly and both felt "what have we done" back to reception to ask for a lower floor room which was allocated in seconds THANK YOU

We immediately started looking for alternative accomodation on the internet BUT decided to sleep on it and see what happened.

A rerstless night saw wake up to decent weather and the opportunity to look closer at the room, basic but not dirty, tired but acceptable, the COTTON EAR BUD on the bathroom floor was abit off putting but set the tone as it always happens to us ( in Majorca a few months ago it was a tissue) it was till there when we left!!!!

We went down to breakfast and discovered that the restaurant is double the size that we saw the previous night, the food was well prepared but not a huge selection it was tasty and NOTHING TO COMPLAIN ABOUT, this reflected the whole week in the restaurant perfectly edible and tasty but limited choice we did not go hungry.

The outdoor pool is lovely and the Terrace Bar well serviced, the indoor pool was warm but the decoration is somewhat tired and needs a makeover BUT NOTHING TO COMPLAIN ABOUT.

My partner celebrated a birthday whilst on holiday, some thing I mentioned to the travel agent, we were both DELIGHTED to find that the hotel delivered a card, a bottle of Madeira wine and a flower on the day HUGE THANK YOU.

[A little down side but not the norm (I hope) was two of the reception staff one off duty and one working arguing for around 30 minutes it was quite heated and very public even if it was in Portuguese.]

THE HOTEL IS TIRED AND NEEDS A REAL MAKEOVER, HOWEVER OVERALL WE ENJOYED OUR STAY AT THE HOTEL AND FOUND ALL THE EMPLOYEES WERE ENCOUNTERED FRIENDLY AND EFFICIENT

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorisolHotels, Gestor de Relações Públicas at Dorisol Estrelicia, responded to this reviewResponded 14 February 2018

Thank you for your review of our Hotel Estrelícia. We are sorry to learn that we did not quite meet your expectations. We are a good 3 star hotel and offer very good value for money. We hope to welcome you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile

Massive thanks to the staff who worked so hard checking us all in and feeding us. Management take note your staff are an absolute credit to you. Take this in the nicest way possible I hope not to see you tonight as I am hoping the planes are back flying, but it would be a pleasure to come back.

Date of stay: January 2018
1  Thank TimOsullivan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorisolHotels, Gestor de Relações Públicas at Dorisol Estrelicia, responded to this reviewResponded 31 January 2018

Thank you for your positive comments! It is with great satisfaction that we see our work be rewarded with reviews like yours. We hope to welcome you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

Well it's clean and the staff are friendly. Breakfast is good and rich food. The hotel is in good place. But the rooms are old-fashioned. The rooms are on the small side but functional. Door closures are very loud. Retro, pure 80's.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Szabolcs21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorisolHotels, Diretor de vendas at Dorisol Estrelicia, responded to this reviewResponded 2 January 2018

Thank you for your review of our Hotel Estrelícia. Indeed we are a good 3 star hotel very well situated and offer very good service. Most of our rooms are renovated, and we regret that you were not assigned one of them. As for the doors, if you pass the key pass on the outside of the lock, they close without any noise. We hope that you will return soon to further enjoy our beautiful island of Madeira!

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Reviewed 24 October 2017

Firstly the reception staff at this hotel are possible the rudest people I have ever met, yes the hotel was busy but there was no need for such bad manners. The rooms I can only describe as prison cells with a kitchen area in a wardrobe! very strange. No air con and hotel had ran out of fans. Thankfully we only had to stay one night.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank NikkiC1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorisolHotels, Diretor de vendas at Dorisol Estrelicia, responded to this reviewResponded 26 October 2017

Let us first of all apologize for our reception desk. We were very busy during your stay, but it is no excuse for rudeness. We will take steps to ensure it never happens again.
We take your comments to heart and they will be passed on to the appropriate department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Hotel was in an excellent location for Funchal and Lidos, also for transport around Island. The hotel was clean and staff pleasant and helpful. Our room was on top floor and not for people with height issues but our sea view was amazing.
My husband loved the food and although there was variety it lacked Vegetarian so not so good for me, having said that I managed and I am aware that some other countries do not cater as well for Vegetarians.
The holiday was for our 30th anniversary and the second day we arrived back at our room to be met with a bottle of bubbly a beautiful flower and rose petals which was such a lovely gesture.
The pool area was beautiful as was the pool. Was lovely to sit and have breakfast outside.
Hotel is on a steep hill but not a problem for us .
We would definitely stay here again as we had a wonderful holiday.

Room tip: Very tall so top rooms not good if you don't like heights. Lovely sea views from some rooms.
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank anita y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorisolHotels, Diretor de vendas at Dorisol Estrelicia, responded to this reviewResponded 16 October 2017

Thank you for such a positive review of our Hotel Estrelícia! We are delighted to learn that you enjoyed your stay with us and hope to welcome you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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