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Reviews (629)
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All reviewsround buildingvila lidodirect access to the oceansea viewhuge supermarketwell stocked supermarketthrough rcihappy hourexcellent supermarketpool areaceiling fanowner relationssmall kitchenettetimeshare apartmentsound of the wavessteep hillshopping complex
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Reviewed 14 September 2017 via mobile

We own timeshare at Pestana Village but love the Palms as there is direct access to the sea for a swim. Aqua aerobics Wednesday and Saturdays 11am... Very well attended. Quiz night Fridays. Good to mix and mingle at the cocktail evening. We would definitely come back. Some of the sunbeds need replacing. The only negative comment I will make.

Stayed: September 2017, travelled with family
Thank janegDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 27 September 2017

Dear Guest janegDorset,
Thank you very much for taking your time to post your comments on this website.
We were very glad to understand that you have enjoyed Pestana Palms and hope to welcome you again.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

We spent 2 weeks here celebrating our silver anniversary. We couldn't fault it. Staff had put a complimentary bottle of champagne in our room and made sure that we had one of the best views from our balcony. The room was huge and the small kitchenette was all we needed. A very reasonably priced supermarket is opposite for all you could need. We hired a car and although the car park is small always managed to get a space. Breakfast was great with a wide variety of hot and cold food and eIng it on the terrace each morning was great! Staff were always helpful (particularly when I fell on a walk and needed ice from the bar!) Everywhere is spotlessly clean like the rest of Madeira. We swam in the sea every day snorkelling to see the many fish. Funchal is about a 40 minute walk. We managed to see most of the island and did a variety of walks every day. I must mention the ice cream place near the lido - huge, delicious and cheap ice creams. We made sure we visited every day. All in all a brilliant stay!

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Trudy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Manager at Pestana Palms, responded to this reviewResponded 14 September 2017

Dear Guest Trudy B,

We would like to thank you for your recent stay with us, as well as for the time spent writing this very pleasant review. We are all very happy to know that during the celebration of such an important date, you had a brilliant stay with us. On behalf of the Pestana Palms Hotel Team, we thank you for your contribute and we hope to have the pleasure of welcoming you in a near future in one of the Pestana hotels. With our kindest regards, António Santos - Unit Supervisor

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Reviewed 6 September 2017

Lovely Aparthotel, beautiful apartments with large balconies. Great weather. Great breakfast, and lots of lovely restaurants nearby. The view from my apartment 1501, was to die for. Would definitely come back to this resort.

Room Tip: Most rooms have a sea view; obviously some are better than others.
  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank hazel040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 8 September 2017

Dear Guest Hazel040,
Thank you very much for your recent stay at Pestana Palms and also for your excellent feedback about us.
We sincerely hope to welcome you again.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

We visited the hotel in August 2017 (21.-28. august) and it was just lovely. It had a nice pool and even though many were sunbathing in the chairs, there were always four available for us. It's 2 minutes away from the ocean and a delicious ice cream store and taxis are always holding outside the hotel. Staff was so nice and helped us a lot. Amazing cleaning lady in room 1207.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Kirstine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 8 September 2017

Dear Guest Kirstine N,
Thank you for your feedback about our hotel, and also for your recent stay.
We hope to welcome you again soon.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

Room Tip: Rooms very comfortable as they have air con. Keep balcony doors closed for the aircon to work efficiently
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 8 September 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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