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“Perfect Pestana Palms”
Review of Pestana Palms

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Pestana Palms
Ranked #16 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 16 September 2017

First visit to Madeira and Funchal and absolutely loved the Hotel.
Hotel is located by the sea in the lido area of Funchal and has spectacular views of the Atlantic Ocean.
Enough restaurants, bars and shops nearby. Be aware of the steepness of the streets not ideal for anyone with mobility problems.

Location of hotel for us was perfect and very relaxing. We were allocated a room in the circular tower and the view is nothing short of spectacular. We booked a standard studio which was very spacious and had everything we needed including a small kitchen area at the entrance to the room. Rooms are quite old-fashioned but very tasteful and well cared for.
Breakfast had everything you could possibly wish for, with outside seating and again panoramic views.
All staff that we spoke to were excellent and very polite especially the restaurant and reception areas.
Swimming pool area was lovely with plenty of sunbeds although we did experience a lot of people reserving beds with towels probably at the crack of dawn and not surfacing until lunch time !! Also was surprised that the Hotel charged for parasols when these are usually free at other hotels.
Beach towels are provided - these are in your hotel wardrobe.
Guests from the hotel receive a 20% discount for the spa and there is live music there 3 times a week.
There is no courtesy room for those with a late flight - we just used the facilities of the Health Club for a shower.
There is a nice shopping centre called the Forum which is open until 11pm not far from the hotel which we walked to but is also on the bus route. We used the local buses for the old town and going up to Monte. A one day bus card cost 5 Euros.
There is also a really good supermarket opposite "Pingo Doce " - some really good wine and beers at reasonable prices.

We had a lovely week in Funchal and would have no hesitation recommending this hotel.

Room Tip: Rooms in the round tower building. All have fabulous views. As I understand standard studios are fl...
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank dgibbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 28 September 2017

Dear Guest Dgibbo,
Thank you for your recent stay at Pestana Palms.
We would also like to thank you for taking your time to write a very detailed review about us and hotel surroundings, which we have really appreciated. We could understand that you have enjoyed your stay with us.
Regarding the charge of the parasols, we are taking our guests in consideration and reviewing this situation.
We hope to welcome you again.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 521 reviews

Reviewed 14 September 2017 via mobile

We own timeshare at Pestana Village but love the Palms as there is direct access to the sea for a swim. Aqua aerobics Wednesday and Saturdays 11am... Very well attended. Quiz night Fridays. Good to mix and mingle at the cocktail evening. We would definitely come back. Some of the sunbeds need replacing. The only negative comment I will make.

Stayed: September 2017, travelled with family
Thank janegDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 27 September 2017

Dear Guest janegDorset,
Thank you very much for taking your time to post your comments on this website.
We were very glad to understand that you have enjoyed Pestana Palms and hope to welcome you again.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

We spent 2 weeks here celebrating our silver anniversary. We couldn't fault it. Staff had put a complimentary bottle of champagne in our room and made sure that we had one of the best views from our balcony. The room was huge and the small kitchenette was all we needed. A very reasonably priced supermarket is opposite for all you could need. We hired a car and although the car park is small always managed to get a space. Breakfast was great with a wide variety of hot and cold food and eIng it on the terrace each morning was great! Staff were always helpful (particularly when I fell on a walk and needed ice from the bar!) Everywhere is spotlessly clean like the rest of Madeira. We swam in the sea every day snorkelling to see the many fish. Funchal is about a 40 minute walk. We managed to see most of the island and did a variety of walks every day. I must mention the ice cream place near the lido - huge, delicious and cheap ice creams. We made sure we visited every day. All in all a brilliant stay!

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Trudy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Manager at Pestana Palms, responded to this reviewResponded 14 September 2017

Dear Guest Trudy B,

We would like to thank you for your recent stay with us, as well as for the time spent writing this very pleasant review. We are all very happy to know that during the celebration of such an important date, you had a brilliant stay with us. On behalf of the Pestana Palms Hotel Team, we thank you for your contribute and we hope to have the pleasure of welcoming you in a near future in one of the Pestana hotels. With our kindest regards, António Santos - Unit Supervisor

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Reviewed 6 September 2017

Lovely Aparthotel, beautiful apartments with large balconies. Great weather. Great breakfast, and lots of lovely restaurants nearby. The view from my apartment 1501, was to die for. Would definitely come back to this resort.

Room Tip: Most rooms have a sea view; obviously some are better than others.
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  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank hazel040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 8 September 2017

Dear Guest Hazel040,
Thank you very much for your recent stay at Pestana Palms and also for your excellent feedback about us.
We sincerely hope to welcome you again.
Best regards,
Rubina Campos - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

We visited the hotel in August 2017 (21.-28. august) and it was just lovely. It had a nice pool and even though many were sunbathing in the chairs, there were always four available for us. It's 2 minutes away from the ocean and a delicious ice cream store and taxis are always holding outside the hotel. Staff was so nice and helped us a lot. Amazing cleaning lady in room 1207.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Kirstine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaPalms, Guest Relations Manager at Pestana Palms, responded to this reviewResponded 8 September 2017

Dear Guest Kirstine N,
Thank you for your feedback about our hotel, and also for your recent stay.
We hope to welcome you again soon.
Best regards,
Rubina Campos - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Palms

Address: Rua Gorgulho 15-17, Funchal, Madeira 9000-107, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#8 Family Hotel in Funchal
#13 Spa Hotel in Funchal
#16 Luxury Hotel in Funchal
#19 Romantic Hotel in Funchal
Price Range: €77 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Palms 4*
Number of rooms: 76
Official Description (provided by the hotel):
The Pestana Palms is a 4-star hotel in Funchal, located along the coast of the Atlantic Ocean, with direct beach access. Built along the seafront, the Pestana Palms is located in Funchal's hotel zone, 20 minutes on foot from the city centre. Its splendid and original architecture combining modern and traditional styles ensure all of the hotel's rooms have incredible views of the sea. In the modern building, you will find the guest rooms and the restaurant. In the traditional building, an old Manor House surrounded by gardens, you will find the common areas. This hotel offers an outdoor swimming pool with views of Funchal's cliffs. Reserve some time for your mind and body at the Health Club equipped with a jacuzzi and a massage room. Take the opportunity to learn to dive at the hotel's Dive School and visit Madeira's Underwater Reserve. Madeira International Airport is located 23 km away. ... more   less 
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Also Known As:
Pestana Palms Ocean Aparthotel Hotel Funchal
Pestana Palms Ocean Aparthotel Funchal
Pestana Palms Madeira/Funchal

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