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A Great Day Out

Really nice trip. Easy to book: really helpful booking agent - their office is on the No 01 and... read more

Reviewed 7 October 2023
Flombergasp
,
Thetford, United Kingdom
Fascinating day trip from Funchal

I had a great day in my own on the Porto Santo Line day trip. I'd bought my ticket on line in... read more

Reviewed 8 April 2022
RobertHWine
,
Westcliff-on-Sea, United Kingdom
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Reviewed 17 September 2017

This is a good ferry with plenty to keep you occupied. There is a few different bars for food and drink, a kids play room and cinema. If you pay an extra 12 Euros each way you can go into the first class lounge if there's room and you've not prebooked it.
It's a long day, only one ferry per day. Leaving Funchal at 8AM and leaving Porto Santo at 7PM . The trip takes 21/2 hours each way.

Date of experience: September 2017
Thank busbylewis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2017

Cruise was OK, nothing special, not overbooked, this is a only mean of transport to Porto Santo island, from Madera it goes at 6 AM and it drives you back at 6 PM. Ticket is 60 euros per person, and it lasts about 40 min.

Date of experience: September 2016
3  Thank Ivan986
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria F, Diretor de Vendas at Porto Santo Line Day Cruise, responded to this reviewResponded 7 September 2017

Thank you Ivan986, for your feedback.

We are happy to hear that you enjoyed the journey.
The crossing between the island of Madeira and Porto Santo on the ship “Lobo-Marinho” shows the splendours of the Atlantic Ocean and the sublime landscapes of the islands.
“Lobo Marinho” is a ship, that connects daily the island of Madeira and Porto Santo, the trip takes approximately 02h30.
Specially designed for the crossing, “Lobo Marinho”, has a large variety of leisure areas from several F&B services, a cinema, a game room and a large outside-deck for those who want to enjoy the views and the spectacular scenery that the journey offers.
On behalf of our staff we thank you for your kind words.

We hope to have you back in our ship and discover a little bit more of the wonderful “Golden Island”!

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Reviewed 22 August 2017

Early start to board the ferry to the beautiful island of Porto Santo. We were met by a great tour guide who explained much of the history and geography of the island. Gorgeous golden beaches to enjoy in the afternoon. Brilliant day out.

Date of experience: August 2017
Thank mlm30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria F, Diretor de Vendas at Porto Santo Line Day Cruise, responded to this reviewResponded 7 September 2017

Thank you mlm30, for your feedback.

We are happy to know that you enjoyed your day at the idyllic island of Porto Santo, in the famous golden sandy beach and the trip on board our ship “Lobo Marinho”.
As you mentioned, the package with excursion is highly praise by our customers as is the best way to get to know the island.
For a more exclusive and relaxing crossing we advise our passengers to choose the First Class fair, with its private lounge located above the command bridge with a superb view of the entire coast of the island of Madeira and Porto Santo and at the same time enjoy a fantastic breakfast to give you energy for a great day. On the return trip is also served a snack buffet.

We hope to have you back on our ship in the near future.

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Reviewed 19 August 2017

For your information, the porto santo line is not so clear with their times.
I bought first class tickets and the boat was supposed to leave at 8:00 in the morning and on the tickets it said to arrive up to 30 minutes to the ship's departure so I arrived at 7:55 but the staff would not let me on the ship so then i had to go to the ticket office, which one of the staff members (who did not let me on the boat) said it was the next building down but it turned out to be around a five minute car ride. So I arrived at the ticket office and it said it would open at 9:00 but didn't open until 9:17 and there was only one person working there and there is a no full refund policy and you only get %50 of the amount you paid or you have to pay €5 each way per person to change the trip. So what i am trying to say is, don't do this.

Date of experience: August 2017
3  Thank Review_The_World_Now
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria F, Diretor de Vendas at Porto Santo Line Day Cruise, responded to this reviewResponded 7 September 2017

Thank you Review_The_World_Now, for your feedback.

Porto Santo Line is committed to providing an excellent service to our customers, and we regret the ordeal that you went through. We rely on communicating thoroughly the information regarding the check-in process and transportation contract, both through the tickets and our website, as well as in our stores.

Therefore, as you mentioned and well, on the ticket there’s information regarding the check-in time - Article 4), of the “Passenger Maritime Transport Agreement” is very clear:
Boarding:
Passengers should present themselves to board at least 30 minutes before the estimated time of departure; otherwise boarding will not be allowed.
Based on your description, you arrived at 07:55, so the boarding was not allowed.

Regarding the no full refund policy, it is also in the “Passenger Maritime Transport Agreement” - Article 11):
No Boarding:
a) Boarding: passengers who fail to report for boarding, under the terms and time issued on the ticket, and have made their reservation, are bound to full payment, without any refund;

Also mentioned on the ticket, is the information regarding the changes of the dates of travel, any changes of travelling dates less than 48 hours prior the date of departure, will be subject to an additional fee rated at the moment of the exchange.

We reiterate our regrets regarding this situation caused mainly by misinformation, but we hope to have you back in our ship in the near future, so that you experience the lovely island of Porto Santo.

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Reviewed 20 June 2017

If you like going to the beach this trip is for you just hope you get a sunny day. We got a cloudy view and after a trip around the island, does not take long, we had five hours to fill if not for the iron man contest we would have struggled.

Date of experience: June 2017
Thank Ken T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria F, Diretor de Vendas at Porto Santo Line Day Cruise, responded to this reviewResponded 6 September 2017

Thank you Ken T for your feedback.

Porto Santo Line is committed to providing an excellent service to our customers. The crossing between the island of Madeira and Porto Santo aboard the ship Lobo-Marinho shows the splendors of the Atlantic Ocean and the sublime landscapes of the islands.
Therefore a ship was created and adapted to this specific route, allowing a comfortable and safe trip. Porto Santo is undoubtedly a perfect destination for those looking to recharge and release stress!
However, this destination is not only made of rest and golden sand.
Porto Santo has so much more to offer and explore, for those looking for a bit more of adrenaline they can choose to do radical activities like, QUAD tours, 4X4 rides, horseback riding, or why not discover the wonderful underwater world through scuba diving, windsurfing, surfing or paddle surf... we leave here a new challenge for you to enjoy once more in a new visit to adventurous Porto Santo.

We hope to have you back in our ship in the near future!

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