We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (68)
Filter reviews
68 results
Traveller rating
31
20
11
4
2
Traveller type
Time of year
LanguageAll languages
More languages
31
20
11
4
2
Show reviews that mention
All reviews star property indoor pool spa reception palace
Filter
Updating list...
2 - 7 of 68 reviews
Reviewed 28 October 2018 via mobile

Fantastic stay with all the family.
Perfect place to travel with young children.
Very large rooms!
Active kids club, many pools and activities.
Great F&B outlets and very helpful staff.
Congratulations. Hope to be back soon.

Date of stay: October 2018
Trip type: Travelled with family
Thank AntonioPintoCoelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2018

A really chilled health conscious hotel

Room - really nice, spacious and we were surprised to be given a walk out room to the swimming pool - would defo recommend. The room was really clean only down fall is that the toilet door should be a proper one and should be floor to ceiling for privacy.
Food - again really good, be prepared that this is a healthy style hotel - nothing is fried!! we had the buffet dinner one night which was 28 euros each, was nice but thought there could have been more choice on offer - for example, once choice of meat, once choice of fish?? The hotel give you a pack of vouchers when you stay which came in handy so we had a free bottle of wine which lush. Breakfast - I really thought there could have been more and more choice. there was a constant wait for scrambled eggs and they were cold and bit bland. No bacon just soy sausage so if you want a hot breakfast I just think there isn't much. Again they only seem to make a few pancakes at a time? and please offer a normal jam. We didn't order room service as again the choice wasn't great - please just offer sandwhiches?
Staff - really nice and so helpful. That includes the cleaning staff, receptionist, bar man and restaurant stuff . not sure why some people have marked down for the staff?
Pool area was amazing, really quiet and super clean. Also the views are amazing.
Went to the palace (10 euros in an uber) and to the central area (6 euros in an uber) so you can get to places easily

Overall really chilled stay would just need more choice around food to visit again

Room tip: Ask for a walk out room on the ground floor to the pool
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Emmalondon89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2018

In fact, construction wasn't even complete. Yet they had great service and excellent food and wine available. I booked my room about 2 hours before I arrived and they were ready and had everything in perfect order. The room was so new I doubt that anyone had stayed in it before I did. While the layout makes for long walks between locations in the hotel, I didn't mind. And since my room was out away from everything else, it was quiet and relaxing. The room had everything one could expect of a 5 star property and I think that the price of a room based on the quality of the building was outstanding. I'd recommend this location to anyone.

Room tip: Find something with a south facing window for the best views
Date of stay: June 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

This hotel has potential but is not a 5 star. The staff is not trained enough, accessibility to exterior pools for families with babies is terrible. The good side of it is the food and the view to Palácio da Pena and Castelo dos Mouros is amazing.

Date of stay: August 2018
Trip type: Travelled with family
4  Thank Tiago B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

We’ve stayed 6 nights at the hotel and really enjoyed ourselves! Nice pools with a perfect view, enough sunloungers and umbrellas. Good, tasty and healthy food. Nice kids club and very helpful and friendly staff. Only feedback to the management is to reconsider the pricing of the sodas.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank bvdbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews