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Reviewed 17 October 2018

The bed is not really comfortable. It was a noisy bed whenever you turn your body. They need to replace the bed (mattress and the box) so that people can sleep better. Other than that, the location, and the price you pay for the staying is better than ok.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hinhhue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Real Residencia - Apartamentos Turisticos, responded to this reviewResponded 2 November 2018

Dear Guest,

We herewith would like to thank you for having stayed at our hotel.

Your feedback is very important and appreciated, as it helps us achieving our aim of constantly improving our service according to our guests’ preferences and needs.

We are happy that you enjoyed our location and price, but we regret that our beds comfort did not correspond to your expectations.

We hope that we will be able to welcome you again to our hotel.

Please do not hesitate to contact us for any information or assistance you might require.

Best regards,

Jorge Cruz Neves
Hotem Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

Great size apartment which was cleaned everyday and had good amenities. The front of house staff were very friendly and we were able to leave our cases before and after we left the apartment. Very close to metro which is only 4 stops or ariund 5 minutes into the main tourist areas. Situated in a very good, friendly neighbourhood with lots of restaurants and bars near bar. Also a great park nearby that serves food and drink.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kjarvi884210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Real Residencia - Apartamentos Turisticos, responded to this reviewResponded 17 October 2018

Dear Guest,

It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.

Thank you for all your compliments to our service, staff and location.

We will make sure that all of your comments are transmited to our team. They will be delighted.

Thank you so much for leaving us your feedback.

We look forward to welcoming you again, hopefully soon, at the Real Residência.

Best regards,

Jorge Cruz Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

Handy for metro to airport and gulbenkian. Kitchen provided with good quality pans, kettle, toaster, fridge & freezer. Very spacious with seating area, dinning area & kitchen. Good size bathroom with shower over bath.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 614Paula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Real Residencia - Apartamentos Turisticos, responded to this reviewResponded 17 October 2018

Dear Guest,

Thank you for your comment and for leaving us your great opinion of our Apartments.

It is very special for us to learn that you enjoyed your stay.

We look forward to welcoming you again very soon at the Real Residência.

Best Regards,

Jorge Cruz Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

I cannot write a good review of the Real Residencia due to one fact. We had to delay our trip to Portugal because of the catastrophic event of hurricane Florence that blew through the Carolinas and all flights were cancelled on the day that we were supposed to leave. We notified the hotel as well as Travelocity days in advanced that we wounld be unable to be there on the date that we booked and we would be arriving 3 days later. We were told that they would honor and waive the fees for the nights that we were not there but when we attempted (after we stayed there) to have our unattended nights reversed, the hotel refused. It was a fight to get the refund back from Travelocity which we finally did but this hotel never complied to the refund and adamantly DENIED that we notified them of cancellation (we have the exchanged emails to prove this). It does not matter how clean, how accessible the hotel is in location if you do not have integrity to help the guests out when we had just went through a situation that was beyond our control. Thankfully, our trip to Portugal was enjoyable even though we had to shuffle our plans around but Real Residencia did nothing to add a "shine" to their country. I highly encourage you to review your customer service and work on putting clients first instead of being dishonest about your hotel policies.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Lisa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Real Residencia - Apartamentos Turisticos, responded to this reviewResponded 10 October 2018

Dear Guest,

Thank you so much for sharing your review.

We sincerely regret that your experience was not the best one.

We are sure that the situations you are refering to were unusual situations. We would like to ask you to contact us directly to clarify what happened.

We look forward to hear from you.

Best regards,

Jorge Cruz Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018

This hotel is located some distance from the main Lisbon attractions, but it's in a good area with restaurants and the metro is very close. There is plenty of space in the rooms, wifi is fine, aircon worked very well after days in the Lisbon autumn heat, price was reasonable, the staff we dealt with were very helpful. Note that there is no restaurant, and there is also some aircraft noise, although that didn't really bother us. There were two single beds rather than a double, that's also not ideal! But we were happy with our choice of this hotel as the base for our Lisbon holiday.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank evets1232016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Real Residencia - Apartamentos Turisticos, responded to this reviewResponded 30 September 2018

Dear Guest,

It is really gratifying to know how enjoyable your stay was and that you were pleased with our location and staff.

Thank you so much for your constructive comments and review.

We look forward to welcoming you again, hopefully soon, to our Hotel.

Best regards,

Jorge Cruz Neves
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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