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Reviewed 3 January 2017

We visited Lisbon for New Year, and stayed at VIP Executive for five nights. It is a nice location since it is five minutes walk from Marques Pombal Square, 20 minutes walk to Praça do Comércio and central city streets with shops, restaurants etc. Also, posh shopping street with stores like Prada, Cartier, Versace etc. is nearby. Bus stop is literally in front of the hotel.

Staff is always smiled, really polite and reasonably fast, they can help you with cab, guided city tours, suggest restaurants, coffe shops. On the reception you could also reserve massage for around 20 to 50 euros for half an hour. It is an OK price since you are in Europe, but we haven't tried it.

Breakfast in hotel restaurant is nice, with fresh pastry and fruit, with various types of meat products, cereals, milk, yoghurt, coffee, tea.. There is only one type of cheese, but it is OK. I guess there could be some more vegetable dishes, and also, for five days, breakfast was always the same. So, if you like diversity, you won't be satisfied.

There is also hotel bar/restaurant with pizza and soups, that are great by the way. Prices are relatively cheap, and quality is OK. Food can be delivered to your room, and room service is really fast.

Rooms are big, and heating is easy to set-up and it works really good. Also, windows are huge, and if you need fresh air you can get it whenever you want. Beds are comfortable, but linen is really old and they should do something about it. Cleanliness is excellent, but outdated fabric on furniture and worn out linen really show this hotel is in need of renovation.

For us, biggest disappointment was actually when we came. We traveled for 11 hours, and came to hotel around 11 P.M. (23h). They told us that there would be bottled water in the room, but when we entered the room there wasn't any. To be precise, little bar fridge is in the room but was totally empty, and stayed like that for the rest of our stay. We literally didn't have anything to drink, and on the reception they have told us that bar is closed and that we cannot buy water in hotel ?! We went out, in the middle of the night and wondered for about 15 minutes into some restaurant that was closing. We asked them for some water and they sold us two bottles.

All in all this an average city-scape hotel, but being unable to buy water or any other drink in hotel after 23h makes no sense at all. Everything else was fine, but we couldn't forget that first night when we were forced to go outside after 11 hour trip to search for water.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Djordje D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2016 via mobile

I have to say the hotel has potential. We got a very nice and spacious room with amenities like kitchen, sofa-bed, cable tv etc. However, it urgently needs renovation as furnitures, carpets, everything looks old and degraded. Location is also good. Despite the fact it stays in a hill it is very close to Praça Marques de Pombal and walking distance to two subway stations.

Stayed: December 2016, travelled with family
Thank Denis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2016 via mobile

Stayed in double room for 4 nights. Staff is really friendly and helpful, hotel is exceptionally clean, smells good. Rooms are spacious, enough towels provided, beds not the most comfortable, but fine.
Furniture needs some refurbishing and renewing, I am sure this will be done in some time.
We used the sauna too, which was clean, however, as all the saunas takes time to heat - so dont come at 8pm expecting to stay there for an hour as it takes 30min and more to properly heat it.
We were a bit upset the swimming pool was locked, as we understood - its not the season for it, but it would have been so good after sauna!
First night the rooms were a bit cold as there was no heating, but staff asured us that heating will be turned on the next day, gave us blankets and kept their promise as next day it was already on.
Breakfast was a bit poor considering there was just a little hot food.
I am satisfied, however, the hotel still has where to improve, so i give 4/5 stars.

Stayed: November 2016, travelled on business
1  Thank Enrika2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2016 via mobile

This hotel is in serious need of refurbishment. But more than that it is filthy. There were stains allover the carpet in our room. Dirt and dust on curtains. Ripped carpet and dirt under the sofa. Broken drawers and fridge door. Stained tiles....Really the worst place I ever stayed. Only redeeming feature the rooms are big.

Stayed: August 2016, travelled with friends
1  Thank murphyjemily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2016

Lisbon is one of those cities that you must visit. The buildings are just beautiful We took the hop on hop of bus which took in all the city highlights . Only staying here for one day was a mistake you could easily stay a few.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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