As a Spire Ambassador I was welcomed by the Front Desk Staff to discover once in my room another welcome letter addressed to "Mr Weary". I have no idea who Mr Weary is. It just shows the poor level of professionalism of the team involved who could not check the name of the guest before dropping a letter on the desk of the room. On my departure day, despite my calling the front desk and asking for help with our luggage, nobody came to help us. I went to the front desk to check out and asked Barbara for assistance with our luggage but once again no-one helped us. I had to carry 2 suitcases, bags and a baby chair down from the 6th floor. When I got to the reception I complained and the front office manager came out to give me his card and tell me that if I needed anything in the future I just had to call him. What a crazy thing to say to me. I needed help with my luggage not some time in the future. I will not go back to this hotel despite being a Spire Ambassador member. I wish I had not paid for the Ambassador status, it is a waste of time and money, all you get is a fake smile at check in, free water and an upgrade, which I get everywhere else for being a good client. This week I am going back to Lisbon for business but this time I'll stay at the Olissipo Lapa Palace.
- Official Description (provided by the hotel):
- Located between Eduardo VII Park, Marques de Pombal Square and the luxurious Avenida da Liberdade, InterContinental Lisbon sits at the heart of Lisbon society. With discreet refinement, contemporary design and expansive views of the Tagus river, this stylish new addition is the ultimate choice for experiencing Lisbon. Experience Portuguese heritage from the cosmopolitan flavours at L'Appart restaurant to the exemplary service of our concierge team, who will help you bring insider Lisbon to life. ... more less
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- Also Known As:
- Tiara Park Atlantic Lisboa Hotel Lisbon
- Tiara Park Atlantic Lisboa Lisbon