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Reviews (1,416)
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All reviewsthe club loungetiara parkduplex suiteconcierge staffeduardo vii parkhigh floorexcellent hoteltaxis are cheapthe ritzstar hotelhop on hophotel is locatedtour busesfour seasonsrooms are spaciousbusiness hoteltagus river
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Reviewed 3 July 2017

Stayed on a Rewards Night basis for 3 nights. Upgraded to a park-view room on the 6th floor which was superb, spacious, air-conditioned and well-equipped, with wonderful panoramic views over the park and down to the Tagus River.
Staff were fantastic, numerous, friendly and so helpful. Great atmospheric bar serving good cocktails and local wines.
Very helpful Concierge sorted out tour bus tickets for us - the Terminus for all buses is located in the park next to the hotel - very convenient.
We were on a room-only basis, and we chose to have breakfast out of the hotel - great little cafe/bar just down the road from the hotel called Pastelaria Vontadinhas - do yummy omelettes and coffee to get you going.
Walked down into central Lisbon every day but got a taxi back up the hill to the Hotel as they were very reasonably priced and plentiful.
Highly recommended.

Stayed: June 2017
Thank SIMON L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula P, Area General Manager PADear Mr. at InterContinental Lisbon, responded to this reviewResponded 4 July 2017

Dear M. L Simon
Thank you very much for choosing the InterContinental Lisbon for your recent stay here in Lisbon and for taking the time to share your experience with us.
I am very happy to hear the hotel as well as service from our team met all your expectations and it is comments like yours that they strive towards every day.
We highly appreciate our Guests' comments as they help us to improve our service, ensuring that we deliver an experience in line with our Guests' expectations.
It was a pleasure to have you as our Guest and we look forward to having another opportunity to welcome you in the not too distant future.
Yours sincerely
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017

I booked this hotel on my experience with the New York City's Intercontinental Hotel and was immediately surprised to find the difference in the standard of quality.My room was on the 14th floor and had a very good view of the city.I did like Lisboa and could live there.
Though hotel's location was in a quite neighborhood and close to city tour buses, it was somewhat distant from the center.
My worst nightmare was the poor quality of their WiFi. For the five days that I stayed in this hotel (June 15 to 20, 2017) there was not one phone call that I was able to complete without several interruptions. I spoke with management four times regarding this problem and each time was given a different suggestion that did not work.
Breakfast was 18 euro and had a good variety of choices, however trying to pour sirup on the pancakes and waffles with a soup spoon through a small neck opening was an impossible task. When I asked for help and suggested a ladle the attended did not have one and suggested a larger spoon. Large spoon would have had a lesser chance going through the small bottle neck. I would have liked some pancakes and waffles for breakfast!
I will not stay in this Lisboa Intercontinental Hotel next time.

Room Tip: Look for upper floor rooms. This Hotel has 18 floors.
  • Stayed: June 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Sava B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula P, Area General Manager PA at InterContinental Lisbon, responded to this reviewResponded 4 July 2017

Dear Valued Guest
Thank you for choosing the InterContinental Lisbon and for sharing your experience with us.
Reading your nice and detailed comments, we are extremely pleased to hear that, in general, you had a nice stay with us and we would like to thank you for such feedback. We highly appreciate our Guests' comments as they help us to improve our service, ensuring that we deliver an experience in line with our Guests' expectations.
It was a real pleasure to have you as our Guest and we look forward to having another opportunity to welcome you in the not too distant future.
Yours sincerely
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017

My husband and I stayed at this hotel for 5 nights and we could not fault it. The room was a generous size with a view of the nearby park, free wifi, tea making facilities which are not normally seen in hotels abroad, and an extra large bed with such soft pillows. The breakfast was perfect with a selection of English dishes and a Continental breakfast with so many cheeses and hams it was almost impossible to choose. Omelettes were cooked if you preferred that and there was then a selection of croissants and cakes. The hotel was a little way out of the centre of Lisbon, but taxis were easily available. All in all it was one of the best hotels we have been in.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank margk2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula P, Area General Manager PA at InterContinental Lisbon, responded to this reviewResponded 4 July 2017

Dear Valued Guest
Thank you for choosing the InterContinental Lisbon and for sharing your experience with us.
Reading your nice and detailed comments, we are extremely pleased to hear you had a phenomenal stay with us and we would like to thank you for such feedback. We highly appreciate our Guests' comments as they help us to improve our service, ensuring that we deliver an experience in line with our Guests' expectations.
It was a real pleasure to have you as our Guest and we look forward to having another opportunity to welcome you in the not too distant future.
Yours sincerely
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017

We stayed with friends prior to a river cruise and could not have been more enamored with the place. Service and amenities were above par. The service left nothing to be desired. We would o back in a nanosecond!

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Oceann14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

The hotel is not really central in the city and is on a little hill. If you are here for business this is a good place to stay. It seemed to me that the average age at the Intercontinental was quite high (60?!) and there were a lot of americans at the hotel.
The gym is quite nice, I worked out there twice and found everything I needed.
There is no supermarket really close by - get enough water supply for your stay :)

Stayed: June 2017, travelled as a couple
Thank Fabian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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