The public areas of this beautiful Palace are gloriously opulent, The staff are without exception delightful: welcoming, helpful and friendly. But the rooms are a big disappointment, cramped and uncomfortable. Unless you are in one of the Suites, and then things become comfortable. Otherwise you are acutely aware that you are a second class guest. After the plush, ornate reception rooms, bars and restaurant, the contrast with the small modern bedroom is very marked, and for two of us in this small space it really spoiled our experience, especially as my husband is not a small man! It's interesting to note that there are no photos of the bedrooms on the website apart from the larger suites, and now we know why. A somewhat dishonest approach for an otherwise beautiful hotel . On the plus side, breakfast is plentiful and of good quality, but the service is very slow. More attention seems to be made on laying the perfect place, removing settings for no apparent reason then re-laying them, than on actually pouring the required coffee! And for such a coffee loving country, the coffee wasn't too good either! This experience has put us off staying at another Pestana Hotel.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace