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“Never again ”

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VIP Inn Berna Hotel
Ranked #244 of 255 Hotels in Lisbon
Reviewed 9 October 2017 via mobile

I was expected for a 3 star to have a minimum . But minimum in 2017 is apparently higher than what you can have in this hotel . The hotel is very old and the room also , bed not very comfortable and rooms from the 60s. Cleaning girls shouting in front of the doors at 7.30 already and stepping into the room at 9 am without allowing you to say yes /no . Many hotels around this one but definitively even if it was for on night and with the price they charge you better going into an Ibis .

Stayed: October 2017, travelled on business
Thank steveaA7892ZM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 652 reviews

Reviewed 25 September 2017 via mobile

Plus of the hotel:

Close to the metro station (Entrecampos) and subway (Campo Pequeno)

A great Cafe across the street (opened late)

Great Housekeeping and Breakfast staff (5 out of 5)

Great city views ( try getting rooms on the 10th floor)

Major extractions all in close proximity (metro / taxi) available

Business center at the hotel lobby for printing documents / boarding pass etc.



Negatives of the hotel:

Rudest Front desk staff EVER!! Been a traveler around but not see such unfriendly and horrible rude reception staff

DONT bother to ask for recommendations and sightseeing at the front desk; you will regret asking!!!

Paulo - tough was understanding.

OMG! The elevators are a nightmare, be ready to wait for 10minutes at the lobby to get to your room or vice versa especially during breakfast time (5am -11am) check out time (12 noon - 1 pm)

The check in time is 14:00, so be ready to take rest at the lobby chairs / sofa. Request for an early check in and you will see what I meant from my above statement. You will get your room only at 14:00

The buffet breakfast is the same daily, no changes especially if you staying for a long stay.

ALL rooms are non smoking ( good thing) however the windows are always to the rescue.

I would only return to the hotel because of its proximity to get around Lisbon and other places.

Stayed: September 2017, travelled solo
Thank pintofly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

It might be run down, but that is reflected in the price. Cleaning is okay, and not as bad as mentioned in other reviews.

Staff give the impression of being tired of their jobs. When asking if the hotel had any outdoor area, the response was, that this is a business area.

Worse is that you cannot unpack your suitcase as the wardrobe and wall under the window is covered with mould.

Avoid room 104 if you can.

Stayed: September 2017, travelled on business
Thank Anette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

Very basic hotel: per previous reviews the building is run down( some renovation currently ongoing in the lobby, so hopefully they will continue with the whole building)
The positive: easy access from the airport on metro or Aerobus- stop at Entrecampos.
Air conditioning works well, lots of hot water, good wifi. Front desk staff very helpful.
The downside : linens are tired, rooms need a coat of paint, hotel is a good 30 + min on transit to downtown. Depending on the deal $$ you get and what you are looking for it can be a valid option.
We stayed one night between our arrival in Lisbon and the beginning of a tour. Wouldn't have stayed much longer

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank condNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017

This hotel unfortunately was the worst of our trip/tour. The hotel is very dated, located way out of Lisbon centre and very basic rooms. They had milo cereal as one of the breakfast options which was a pleasant surprise. Would not stay again.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank mariecanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VIP Inn Berna Hotel

Address: Avenida Antonio Serpa 13, Lisbon 1069-199, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Wheelchair access
Hotel Style:
Ranked #244 of 255 Hotels in Lisbon
Price Range: €41 - €101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — VIP Inn Berna Hotel 3*
Number of rooms: 240
Official Description (provided by the hotel):
When convenience is of the utmost importance the VIP Inn Berna Hotel, with 240 rooms all equipped with the most modern facilities, is the ideal choice among hotels in Lisbon. The Hotel also features conference facilities for you to hold any event. Near the Bullfight Arena “Campo Pequeno”, only a few minutes from the Historical Center of Lisbon and the International Airport. Near the Hotel one may find access to public transportation such as bus, taxi, underground and train (less than 100 meters). ... more   less 
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Also Known As:
Vip Hotel Berna
Berna Hotel

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