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“Pleasant Staff/Average Hotel”

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Eurostars Das Letras Hotel
Ranked #70 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 30 August 2017

Nothing at all wrong with this hotel but it is no where near a five-star hotel. It's more like a 3.5 star lodge.
The rooms are average size, with separate tub, shower, and bidet. The bed is a little lumpy but better than average. The linens are changed daily but the floor is not vacuumed everyday.
It you are using a hop on hop off bus venue you are pretty far away at about 3/4 of a mile from the stop.
There is no refrigerator but a mini-bar is available.

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  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Traveler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 August 2017 via mobile

We stayed at this hotel from August 7 till August 10 with 3 persons. Location is not in the city centre. It's a 20 minute walk when you enter the city centre. The hotel is located in a sort of financial district. It is surrounded by banks and some consulates around the corner.

Staff very helpfull and friendly and last but not least multilingual. Staff talks off course Portuguese, Spanish, French and English. But they gave us the wrong information about the subway/underground. When we wanted to visit the football stadium of Sporting, two receptionists said we had to go out at Alvalade and you could see the the football stadium in front of you. We almost walked for 30 - 40 minutes when we had a small view of the football stadium. We asked in that neighbourhood almost 10 local people where we were but they only talked Portuguese. Give the right information in the future.

The room we had was a bit small for three persons. The pictures on the booking sites look bigger. The extra bed wasn't ready yet when we arrived. The door from the shower was broken as well. When we asked for a bigger room. They said it was the largest they had. Okay. We got another room but it were the same measures. Only a double room with a small place for an extra bed. We expected more. And the view was nothing special. The other room wasn't too.

The buffet from the breakfast wasn't huge. You only had a small choice of the buffet. Staff very friendly and multilingual.

Prices of drinks at the bar are cheap. For a beer it is cheaper than in Belgium.

Would I recommend this hotel? Not really for a short family journey. For business? Probably yes.

Stayed: August 2017, travelled with family
1  Thank zwemmerke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

We stayed at Eurostar Das Letras for 2 Nights as part of our round trip in Portugal. The reception staff were extremely helpful, knowledgeable and courteous. We experienced some challenges with our room which was handled very professional and in a way that should be an example for other Hotels.
The hotel i located very nicely close to many highlights i Lisbon. Nice breakfast and courteous staff all over.

  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank rolf65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

ON a quick shopping hiatus in Lisbon I fell in love with this pretty trendy hotel, staff was all kinds of helpful and amicable, rooms top notch and practical for work-leisure stays.
100% blogger/youtuber approved! Minutes away from the main arter of the capital and 15min by walking to downtown Lisbon by foot, loads of shopping, restaurants, theaters in the area and more! Plenty to see and lovely to get lost in the pedestrian street on wondering or letting yourself tour in the Nr. 28 yellow tramway !

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank ccapitaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

We stayed at the Eurostars Das Letras for 4 nights in July 2017. The hotel staff was extremely helpful, and courteous. They went out of their way to make us feel welcome, and to make our stay a success. The lounge area is warm and inviting. We ate in the restaurant a couple of times, and the food was of good quality and taste. The rooms are spacious, and the shower is stellar. I would highly recommend this hotel for its service, ambiance, and quality of their rooms.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank reitingerx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Das Letras Hotel

Address: Rua Castilho 6 12, Lisbon 1250-069, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#19 Business Hotel in Lisbon
#24 Family Hotel in Lisbon
#35 Romantic Hotel in Lisbon
#60 Luxury Hotel in Lisbon
Price Range: €97 - €241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Das Letras Hotel 5*
Number of rooms: 107
Official Description (provided by the hotel):
This is an ideal establishment for business travel and for enjoying tourism with one's partner or family. The hotel provides a business centre, Wi-Fi connections throughout the premises, a gym, sauna, private parking, a restaurant and four completely equipped meeting rooms adaptable for all kinds of corporate events of any size: from 10 persons in the Camoes Lounge to 120 in the Pessoa Lounge. The Das Letras Restaurant, with its decor in contemporary design and its outdoor terrace, serves the finest traditional, Portuguese cuisine and international dishes. Flanked by two large, emblematic Lisbon spaces, the Botanical Gardens and the Avenida da Liberdade, the Eurostars Das Letras enjoys a privileged location in the Portuguese capital, exactly at the point where the business city and the tourist and shopping areas meet. An endless assortment of Lisbon attractions are available within walking distance from the main door of the hotel: Praca Marques de Pombal, Santa Justa, Bairro Alto and its cultural and night-time offers, the Chiado and its book stores, the Castle of Sao Jorge, Alfama, Rossio Square, Praca do Comercio, Praca do Municipio, Rua da Prata, Graca, Lapa and even the streets close to the Benfica area. ... more   less 
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Also Known As:
Eurostars Das Letras Lisbon
Eurostars Das Letras Hotel Lisbon

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