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Reviewed 27 November 2015 via mobile

Excellent hotel just across the street from the Basilica. Within minutes of everything. The room Was Very spacious and comfortable. With a corner balcony Was a great stay. The Breakfast Bar was very well stock and was delicious with good coffee. The staff, was making every effort and going out of their way to make sure you will have a nice stay. Mr. Jorge is a big asset to this establishment. He was so friendly as he even tried to fix my broken luggage. He show me where are the attractions and how to get there. I had a great spiritual pilgrimage to Fatima and this was one big part of it. I really appreciate your great attention to details. Thank you very much.

Stayed: November 2015, travelled solo
Thank CarmenR3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João M, Gerente de relações com clientes at Hotel Cruz Alta, responded to this reviewResponded 2 December 2015

Dear Carmen R,

Thank you for sharing your opinion about us in Tripadvisor.
We are very pleased with your commentary and very glad to know you had such a good stay in Fátima with us.

The staff wish you a Merry Christmas and good wishes for the year 2016.

King Regards,
João Monteiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

I booked this hotel like many others from reviews I had read and found it to be a little gem.
It is so convenient to the grotto and services just out the front door and across the road and
You are there. The rooms are clean comfortable and very spacious. The breakfast is continental style but delicious and more than you could possibly eat and just like being at home.
But what really makes the hotel special is the friendly welcome from reception and assistance
With anything your require. On the morning of our departure the gentleman on reception
Jorge was so efficient ensuring that everyone was looked after for breakfast, also checking people
Out and was so helpful and nice. I would highly recommend this hotel for a visit to Fatima
And was such good value. It's sister hotel up the road is also to be recommend for evening meal
We went for the buffet for around €16 and was great value. One word of caution re Fatima and indeed Portugal in general and something I experienced for the first time this year is to beware of
Fares being charged by taxis. I had bad experiences in Quarteria, Fatima and Lisbon in this regard. Check out what the going rate for your trip is with your hotel and don't pay them roughly anymore than that. We had a taxi in Lisbon demand €15 for what was a €5 trip, needless to say he did not get it ...we also had a taxi driver in Fatima request €7.7O for journey from hotel to bus station a journey that cost €5 on our way in. However this is no reflection on this hotel which as it say is a gem.

  • Stayed: October 2013, travelled with friends
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4  Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

The four of us had a very nice stay at the Cruz Alta. The front desk staff Debora, Samuel and Jorge were very helpful, polite, with a pleasant personality. It was nice to be greeted by their smiling faces. Jorge had a lot of knowledge of all the important places to visit and gave us some very valuable information. The Hotel was very clean and well lit. The best part was the close proximity to the Basilica - just a few minutes away. The inclusive breakfast was substantial which was good value for the money. We will definitely come back and would recommend this chain of hotels to our friends. The only negative was that there was no mini fridge in the room at the Cruz Alta but I've learned since that their other hotels are equipped with it. All in all it was a enjoyable stay.

Room Tip: Check if the room has a mini fridge.
  • Stayed: October 2013, travelled with friends
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2  Thank Dorothy-Soares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

We had 3 rooms for 2 families. The hotel was clean, functional, ideally located, with a place to opark the cars in the shade. Breakfast was appreciated by all.
Note that there is no restaurant in the hotel and that WiFi, while available, could be improved (the hotel people told us they were working on it).

Room Tip: We had rooms for 3 and 4. The room for 4 is actually quite large and comfortable.
  • Stayed: July 2013, travelled with family
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Thank Australia2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2011

I learned about this hotel from here and it turned out to be wonderful. It is right across from the Shrine (the new Holy Family Basilica to be exact). The breakfast was very nice and we felt it was a great value. The rooms was a very good size for the price. Overall, a great hotel if going to the Shrine.

  • Stayed: June 2011, travelled with family
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3  Thank preppytraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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