Firstly, I shall start with the pros. There was free wi-fi in the room and a very good selection of TV channels (around 30) although the TV reception for some channels weren't so good. Room and bathroom were clean. The hotel had a free, private open-air carpark. Location was good - 3 minutes' walk to the Sanctuary and near restaurants. The price per night was below €20 during this peak period, which was the reason we chose the hotel.
Unfortunately, the cons outweigh the pros in this hotel. Staff were not that friendly (unlike the other hotels in Fatima), the carpet in the room was dirty, the room had nowhere to put our luggage unless we wanted to put the luggage on the floor or on the writing table. Either place would have inconvenienced us greatly so we ended up stuffing our small bag in the wardrobe! The worst part was the very lousy sound isolation in the room. Granted that most hotels in Portugal have poor sound isolation but this was terrible. We heard very, very clearly the toilet above our room being flushed and the water noisily running down the plumbing. Disgusting!
Breakfast selection was poor but the thing that took away my appetite was witnessing the staff use a cloth to wipe the table where the food was and immediately after, use the same cloth to wipe the dirty, stained floor (black footprints were clearly visible) where some coffee had dripped onto! She went back to the kitchen, came back in a jiffy and continued to wipe the food table with the same cloth!! Given the time that she had taken, she would have probably just given the cloth a cursory rinse instead of a thorough washing. This kind of hygiene is so not acceptable especially when it comes to dealing with food for consumption. I would have at least expected her to use a separate cloth or a mop for the floor. Terrible! I rated cleanliness as 'poor' because of this incident.
Suffice to say, we shall not stay at this hotel again. It is, without a doubt, the worst hotel that we have stayed at in Fatima!
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