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“5 Stars hotel with beautiful surroundings and excellent staff”

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Sheraton Cascais Resort
Ranked #11 of 39 Hotels in Cascais
Reviewed 27 October 2017

We stayed here as a emergency family. The staff at the lobby were kind enough to take our bags to the room and explained where things were in detail. The upgraded suite was something out of a design magazine. Exquisite with every detail done to perfection. We didn't have enough to try all the amazing services and food but we felt this is the place to be when visiting Portugal. You will be treated like royalty.
Well done

Room Tip: Best Hotel in Europe
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Ricardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 826 reviews

Reviewed 24 October 2017

We stayed five days. Our suite 109 was perfect as much for its layout (lounge with terrasse, bedroom suite with separate door to the rest of the apartment, decor, well equiped kitchen, safe and good size walking robe) as for the room service.
Especially on Sunday and Monday the cleaning was done to perfection.
The employees of the hotel are all polite and very helpful. We did not find Cascais particularly interesting, however this hotel made it worthwhile to be outside Lisbon.
We found it relaxing to be in our suite after our long days visiting Lisbon. It takes 20 minutes to drive to Belem and to the city centre.
The suite was always impeccably cleaned. Breakfast is good, yet it could be improved by serving fresh Portuguese patisseries...the bred selection, the fried eggs, coffee, cheeses, fruits, yogurts, were all good. Portugal is such a delightful destination and the Sheraton never disappoints.

Room Tip: We were a long way from the pool so it was quiet and you could hear the birds singing outside out te...
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Stayed: October 2017, travelled as a couple
Thank 355Anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

This is an excellent hotel. Splendid but not overdone. It is set in a secluded area of the beautiful town of Cascais, less than an hour from Lisbon, Portugal.
It is not facing the Atlantic Ocean but you are within a hiking or cycling distance, if you so prefer.
Over the years, I have stayed at quite a few Sheraton hotels but this resort is the most inviting.
The staff are helpful and prompt to respond to your needs.
The suite is well laid out with a separate bedroom from the living room both with a television set each. The bath and shower facility is pretty good.
Dining is good, the breakfast selection and variety is comprehensive. Checking in and checking out was seamless.

Stayed: October 2017, travelled solo
Thank 1observer2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações Públicas at Sheraton Cascais Resort, responded to this reviewResponded 17 October 2017

Dear Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,

André Gandum
Guest Service Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Everyone at hotel had a smile and tried to help you. Upgraded to a large suite without asking. When leaving needed a snack, the buffet lunch was going on , but they made it work, letting us make a sandwich from the buffet and only charging a small amount. Help in Kimya bar were special!

Stayed: October 2017, travelled as a couple
Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações Públicas at Sheraton Cascais Resort, responded to this reviewResponded 17 October 2017

Dear Mrs. Larry,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,

André Gandum
Guest Service Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

This place is back from the ocean front and set along acres of lush gardens and manicured lawns. The vibe of the place gives a nod to Portugal heritage of yesterday, while delivering a modern edge to its culture. really established to make the most out of the surrounding areas, the resort offers full access to biking, hiking and day trips to the amazing mountain village and castles. The suite I had was very well appointed, beautiful balconies that opened onto the lush views of the gardens and had a modern taste. The oversized bathroom was fabulous and the building colours reflected beautifully on those sunsets. If your looking at visiting the region, this is the resort for you, you never even have to leave the grounds.

  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank The Edition W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações Públicas at Sheraton Cascais Resort, responded to this reviewResponded 17 October 2017

Dear Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,

André Gandum
Guest Service Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Cascais Resort

Address: Rua das Palmeiras | Quinta da Marinha, Cascais 2750-005, Portugal (Formerly Vivamarinha Hotel & Suites)
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Cascais
#8 Spa Hotel in Cascais
#10 Business Hotel in Cascais
#10 Romantic Hotel in Cascais
#11 Luxury Hotel in Cascais
Price Range: €92 - €233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Cascais Resort 5*
Number of rooms: 146
Official Description (provided by the hotel):
Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach. ... more   less 
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Also Known As:
Vivamarinha Hotel Cascais

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