This is not a Sheraton as you would find in USA. It is a lovely location albeit remote if you don't have a car. The staff are very helpful and seem genuinely to want to help and go the extra mile. Room was large and well appointed. Restaurants and food is not good.
Buffet breakfast - hot dishes are at best slightly warm. There are two restaurants, one which is the bar and which doubles up as a sort of sushi place. Expensive and lacking in atmosphere. The main restaurant has a fairly restricted choice.
First night we had room service as we wanted something simple and basic. Burgers were ordered. They arrived virtually uncooked - closer to raw than rare - and cold. We didn't say anything. A couple of days later we tried again. The burger was fine (I asked for a hot plate), the cheese and ham toastie was cold and comprised a slice of processed cheese and a wafer thin slice of ham. This time we brought it to the hotel's attention. They recognised the problem, apologised, and sent a 200ml bottle of Port to the room in recognition of the problem. They refused to remove the charges for the inedible meals claiming the apology was sufficient.
If we didn't want to eat, we would definitely go back. As it is, the issues with the catering let this place down immensely.
- Official Description (provided by the hotel):
- Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Alpha Holidays Limited, Hotels.com, Booking.com, TripOnline SA, TravelUp, LoveHolidays, Prestigia, Ebookers, Agoda, Travel Republic (UK), 5viajes2012 S.L. and HotelQuickly so you can book your Sheraton Cascais Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Vivamarinha Hotel Cascais