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Reviews (879)
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All reviewsbed suitefamily suitevoyage privenearest townhydrotherapy poolshuttle serviceshuttle buspool areawashing up liquidfully equipped kitchensmall problemseparate bedroombeautiful bathroombreakfast servicelarge gardenbeautiful resortself catering
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Reviewed 23 September 2017

The Sheraton Cascais resort does not have a golf course attached like so many do in Portugal, but they try really hard to make a golfing trip a success, and they did with ours. We were a party of 11 players and from the moment the luxurious coach collected us from Lisbon airport, they didn't put a foot wrong. We were too early to check in and had a tee time waiting, but they took our luggage and it was in our rooms by the time we returned for the golf course. The transport they laid on to get us to golf courses and back was always punctual and the drivers were so friendly and knowledgeable, particularly Bruno Lopes, who was a great character. As I was the organiser, I got an amazing suite, truly sumptuous, but all the guys were delighted with their rooms and when things did go wrong, as they always do, like one of the guys had his room handle fall off, the staff were quick to remedy the situation.
I would certainly go back here, the whole experience was superb, although my golf was the worst element of the trip, but that was not their fault.,

Stayed: September 2017
1  Thank golfgolf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 3 October 2017

Dear Sheraton Cascais Resort Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,

Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

The Sheraton is set in lovely grounds with a large swimming pool Sun beds very comfortable and there is a bar in pool area but could do with more snacks as the hotel restaurant is a distance away
Service in restaurant very slow and food not terribly exciting.
Our room Was very generous in size having lounge with sofa bed, fully fitted kitchen, bathroom, bedroom and balcony.
Rooms very clean as are the reception and all other areas.
We hired bikes at hotel and these were great fun - manual and electric.

Stayed: June 2017, travelled with friends
2  Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 5 September 2017

Dear Sheraton Cascais Resort Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.
In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards
Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

This hotel is 5-star as showed at the door but my experience has been different.
I have positive remarks, for instance:
Personnel very polite and friendly, always ready to help you
Comfortable high standing room
Van service to Cascais and beach very efficient
Good offer in restaurant for lunch time.
Kymia bar-restaurant very interesting.

In the other side, we have seen:
A lot of "free" kids everywhere in the hotel, absolutely unnapropiated to have a quiet and nice time; including the spa (children inside!). Always, we consider that breakfast buffet was very limited for this kind of hotel and restaurant buffet for dinner poor and expensive (much better for meals)

As sum up: in my opinion, this hotel that is far of village and the sea and it would be very appropiated for spending time on it., has to fix up the problem of limited offered options and, probably only in Summer, do something with the absolute invasion of children out of control by their parents that push you to go out.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank gariasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 2 September 2017

Dear Sheraton Cascais Resort Guest,

We would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us.

We are indeed very concerned to learn of your disappointment with some aspects of your stay and I would like to sincerely apologize for the shortcomings you mentioned.
Your comments have been duly analyzed and discussed with the Management Team in order to duly address the items you referred, so we can be sure that same will not reoccur in the future.

May we take this opportunity to sincerely thank you for your feedback as it is mainly through our guest’s input that we can improve our standards of service and we are grateful for your contribution.

Kind Regards,
Tomás Gonçalves
Guest Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

Very very stunning hotel. Rooms amazing got a free upgrade to a suite. Spa very very good. Breakfast very good. Great location just use uber app for taxis . Local cuisine also very very good and only short taxi rides away.

Stayed: August 2017, travelled as a couple
Thank roberrschutte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

Let me say first of all that the majority of staff were excellent, however one or two let the side down. Examples, we had family room, only one robe in bathroom not 4. Despite repeated requests no more appeared. For some reason no cereal spoons were on the breakfast table, none available to collect, so had to request, some waiters took so long that had to resort to using teaspoon. Yes minor inconvenience,but should not happen.
On the positive side, it was a joy to go to the swimming pool at a civilised time and have sun loungers available, not all covered with reserved towels. This alone would make me return. Overall I do recommend a visit you will enjoy.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 24 August 2017

Dear Sheraton Cascais Resort Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,
Tomás Gonçalves,
Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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