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“Lovely hotel with spacious rooms”

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Sheraton Cascais Resort
Ranked #11 of 39 Hotels in Cascais
Reviewed 4 September 2017 via mobile

The Sheraton is set in lovely grounds with a large swimming pool Sun beds very comfortable and there is a bar in pool area but could do with more snacks as the hotel restaurant is a distance away
Service in restaurant very slow and food not terribly exciting.
Our room Was very generous in size having lounge with sofa bed, fully fitted kitchen, bathroom, bedroom and balcony.
Rooms very clean as are the reception and all other areas.
We hired bikes at hotel and these were great fun - manual and electric.

Stayed: June 2017, travelled with friends
2  Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 5 September 2017

Dear Sheraton Cascais Resort Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.
In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards
Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 825 reviews

Reviewed 31 August 2017

This hotel is 5-star as showed at the door but my experience has been different.
I have positive remarks, for instance:
Personnel very polite and friendly, always ready to help you
Comfortable high standing room
Van service to Cascais and beach very efficient
Good offer in restaurant for lunch time.
Kymia bar-restaurant very interesting.

In the other side, we have seen:
A lot of "free" kids everywhere in the hotel, absolutely unnapropiated to have a quiet and nice time; including the spa (children inside!). Always, we consider that breakfast buffet was very limited for this kind of hotel and restaurant buffet for dinner poor and expensive (much better for meals)

As sum up: in my opinion, this hotel that is far of village and the sea and it would be very appropiated for spending time on it., has to fix up the problem of limited offered options and, probably only in Summer, do something with the absolute invasion of children out of control by their parents that push you to go out.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank gariasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 2 September 2017

Dear Sheraton Cascais Resort Guest,

We would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us.

We are indeed very concerned to learn of your disappointment with some aspects of your stay and I would like to sincerely apologize for the shortcomings you mentioned.
Your comments have been duly analyzed and discussed with the Management Team in order to duly address the items you referred, so we can be sure that same will not reoccur in the future.

May we take this opportunity to sincerely thank you for your feedback as it is mainly through our guest’s input that we can improve our standards of service and we are grateful for your contribution.

Kind Regards,
Tomás Gonçalves
Guest Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

Very very stunning hotel. Rooms amazing got a free upgrade to a suite. Spa very very good. Breakfast very good. Great location just use uber app for taxis . Local cuisine also very very good and only short taxi rides away.

Stayed: August 2017, travelled as a couple
Thank roberrschutte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

Let me say first of all that the majority of staff were excellent, however one or two let the side down. Examples, we had family room, only one robe in bathroom not 4. Despite repeated requests no more appeared. For some reason no cereal spoons were on the breakfast table, none available to collect, so had to request, some waiters took so long that had to resort to using teaspoon. Yes minor inconvenience,but should not happen.
On the positive side, it was a joy to go to the swimming pool at a civilised time and have sun loungers available, not all covered with reserved towels. This alone would make me return. Overall I do recommend a visit you will enjoy.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 24 August 2017

Dear Sheraton Cascais Resort Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,
Tomás Gonçalves,
Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

Great potential, from a beautiful setting in acres of treed grounds to very large bedroom suites. Ours had a kitchenette with every conceivable item for in-house cooking (although we did not use it). We had a lovely garden patio and green lawns, well shielded from the entrance road by hedges and shrubs. I was glad to be on this wing (Rooms 14 onwards) instead of the main walkway between the lifts or near the pool which could be noisy, or those of the rooms facing onto the car park.The staff we found were a cut above any other hotel we have stayed at in Portugal, they were exceptionally friendly and helpful, to the point that we noticed and remarked on this change of attitude compared to our other experiences. The down fall of this hotel is the below par level of food on offer, as well as the unadvertised buffets, We tried the barbeque buffet and found the selection of salads very uninteresting, cheese board dismal, and the barbeque meat and chicken inedible. I even tried the mixed seafood dish and was so disappointed at how mushy and tasteless it was.The pancake machine and popcorn however were a big hit with children, and the dessert table looked quite appetizing. We tried their new concept of tasting dishes, tapas style at Kimya, a gastro-bar, the taste experience was very interesting, albeit minute portions at big prices. I would return to this hotel, for the large spacious rooms and garden outlook, but would recommend eating out, and be prepared to hire a car, or use the taxi service to get in and out to the town of Cascais.

Stayed: June 2017
1  Thank holi4eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort, responded to this reviewResponded 18 August 2017

Dear Sheraton Cascais Resort Guest,

I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us!

Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding in our tasks.

In the name of Sheraton Cascais Resort Team, we thank you for your comment and hope to welcome you soon to another great experience!

Kind Regards,
Tomás Gonçalves
Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Cascais Resort

Address: Rua das Palmeiras | Quinta da Marinha, Cascais 2750-005, Portugal (Formerly Vivamarinha Hotel & Suites)
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Cascais
#9 Family Hotel in Cascais
#10 Romantic Hotel in Cascais
#10 Business Hotel in Cascais
#11 Luxury Hotel in Cascais
Price Range: €93 - €229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Cascais Resort 5*
Number of rooms: 146
Official Description (provided by the hotel):
Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach. ... more   less 
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Also Known As:
Vivamarinha Hotel Cascais

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