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4 - 9 of 1,373 reviews
Reviewed 10 November 2020

We thoroughly enjoyed our stay in October. The staff were wonderful and couldn’t do enough for us during our week at Vila Gale. The food was amazing and we looked forward to dinner each night.
The view from our room was just the icing on the cake.
Thankyou Vila Gale

Date of stay: October 2020
Trip type: Travelled with family
Thank aimeeo176
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vila Galé Hotéis, Proprietário at Vila Gale Cascais, responded to this reviewResponded 17 November 2020

Dear Guest,

Thank you for your preference on Hotel Vila Galé Cascais! It was a pleasure to have you as our guest!
We are pleased to know that you enjoyed your stay and the our service.
We are glad that you have enjoyed our wonderful view over the sea and that our staff was charming.

Thank you again for your review and we look forward to welcome you back in our hotel!

With our best regards,

Diana Santos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2020

I want to start by saying that unfortunately my experience was ruined by the staff who were absolutely not up to par with the structure. In particular, Carla from the breakfast room stood out with her rudeness and arrogant manner. This made our breakfast insane enough to skip it very often. Furthermore, it must be said that it is absolutely not a structure for vegans. One morning they presented us on the breakfast table some brioches still frozen as you can see from the photo and among other things all containing eggs, which a vegan does not eat.
It must be said, however, that the structure is really very beautiful, with my partner we took a sea view room on the fourth floor that was truly amazing.
I repeat pity about the mismanagement. We will definitely not be going back.

Room tip: sea ​​view room
Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
1  Thank manuel_0909
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vila Galé Hotéis, Proprietário at Vila Gale Cascais, responded to this reviewResponded 29 August 2020

Dear Manuel,

Thank you for taking the time to provide your feedback regarding our hotel. We regret that the stay with us did not fulfil your expectations and we apologise for the inconvenience. We are glad you enjoyed our location and structure.
We strive to provide an environment of comfort and value to our guests and we are concerned when we don’t achieve it.
We are really sorry about your problem in our breakfast and about the missing options in our selection and menu for vegans.
What you describe concerns us because it is not the way we take care our guests.

We have taken note of your comments and we will use these to monitor and improve the quality of services we offer to our guests.

We hope to have the opportunity to welcome you again at Vila Galé Cascais on your next trip to Lisbon.

Kind regards,

Diana Santos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2020

Stayed in room 630 on the top floor, amazing view of the pool, the sea and to the marina. Although with the hotel very quiet I shouldn’t really have had to ask for a sea view, I would hope they would try to exceed expectations when tourists are thin on the ground. The beds were very comfortable and slept very well, better than at home. The room was large and the shower was excellent. My only slight gripe would be charging for the safe, and the small AC unit wasn’t really up to the job for such a large room.
Great location and staff were very helpful with bus information and breakfast was excellent too. Wouldn’t hesitate in staying here again, great location, short walk to town, even shorter to the marina with lots of restaurants.
Hire a bike and head west, the beaches are truly amazing!

Date of stay: June 2020
    • Value
    • Location
    • Service
2  Thank iampg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vila Galé Hotéis, Proprietário at Vila Gale Cascais, responded to this reviewResponded 19 July 2020

Dear Guest,
Thank you for choosing Hotel Vila Galé Cascais for your stay.
It was a pleasure to have you as our guest. We appreciate your feedback regarding our hotel! We are glad that you have enjoyed our wonderful view over the sea and that our staff was charming.
We are delighted with your kind words and we will pass them on to the whole team.
Thank you again for your lovely review and for spending your time sharing your experience!
We look forward to welcome you again in a near future!

With our best regards,

Diana Santos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

We loved Cascais and the Vila Gale location overlooking the park and sea views. The furniture was very hard and uncomfortable though. The bed was barely able to be slept on. Loved walking to town center for great restaurants and shops or to catch train to Lisbon.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank 244janish
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VilaGaleHotels, Assistente Direcção at Vila Gale Cascais, responded to this reviewResponded 22 March 2020

Dear Janis,
Thank you for choosing Hotel Vila Galé Cascais for your stay.
It was a pleasure to have you as our guest. We appreciate your feedback regarding our hotel! We are glad that you have enjoyed our wonderful view over the sea and our location.

Looking forward to receive you again in a near future, we wish you all the best.

Kind Regards,
Diana Santos

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Reviewed 22 February 2020

the staff help a lot. the facilities in high level, the Maintenance was very good. we spent a wonderful time. the location of the hotel is in the entrance to Cascais old city.
Highly recommended hotel

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank merchavnurit
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VilaGaleHotels, Assistente Direcção at Vila Gale Cascais, responded to this reviewResponded 1 March 2020

Dear Guest,

Thank you very much for all of your comments about our hotel.
We were most pleased with your comments about our hotel. We are glad that you enjoyed our satff, location, your room and services.

It is rewarding to the whole team the recognition of our daily effort in order to provide a good experience to our guests and encourages us to improve continuously.

We hope to have the opportunity to welcome you again at Vila Gale Cascais.

Kind regards,
Diana Santos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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