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All reviewscentral atriumoutdoor poolconverted hospitaltop floorbeautiful buildingample parkingold buildinglounge areamodern amenitiesspecial suitemain courselovely cityhistoric centerbreakfast was excellentsuperior roomseparate roomsmall city
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Reviewed 11 October 2017 via mobile

What would you think of a high class hotel who expect you to bring you luggage from your car, where, in the dining room, one has to ask three times for an aperitif or where it is necessary to enlist the assistance of the reception staff to get a drink from the bar. That is generally what I think of this hotel. The two good points are the reception staff who were unfailingly pleasant and helpful and the property which is beautiful and very clean. Jack from the UK

Stayed: October 2017, travelled as a couple
Thank jacktheeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 26 October 2017

Dear Mr. jacktheeye,

Thank you so much for sharing your concerns about your last stay at Pousada de Viseu. In fact, it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Portugal.

We work every day for our clients can have a pleasant and comfortable stay with us within the expected quality.

We regret your dissatisfaction, please be sure that we will do everything we possibly can to ensure that does not happen again in the future. Your feedback on our restaurant service is valued and has been taken into consideration, so it can be improved.

Kind regards,
Tiago Gonçalves
The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

Very nice historical building. The rooms are clean comfortable and very big, I would say twice the size of any average hotel.
Breakfast is very good.
There is free parking if you are going by care. Safe parking around the hotel.
We had some problems at the reception, as we arrived very late (after a wedding) and it was quite hard for the front office to give us the correct room, first they gave us a room that was occupied, which was very constraining… trying to get in a room where there are people sleeping!! But at the end everything was solved!
Besides this I would still recommend the hotel, I believe it was a one-time event.

  • Stayed: April 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank andreagartner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 26 October 2017

Dear Luiz Gustavo P,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location and our great breakfast.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

It used to be a hospital but was completely rebuilt and since 2009 it’s a wonderful hotel. Never expected to find something similar in a small city like Viseu. Really impressive. I strongly recommend it.

Stayed: October 2017, travelled with friends
Thank Luiz Gustavo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 26 October 2017

Dear Luiz Gustavo P,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location within walking distance to activities and historic center.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

This was the best hotel we have stayed in in Portugal. The room was like an apartment with a living room downstairs and a bedroom upstairs.. The food was good and not so expensive as it can be on a fivestar hotel. Safe parking around the hotel. The hotelreception was very friendly and helpful.
We can´t find any complaints at all. We could go to Viseu again just to stay at this hotel.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Alpharooms
Thank christera586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 26 October 2017

Dear christera586,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location within walking distance to activities and historic center.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

A former hospital this hotel is a lovely building. Nice pool area, although sadly shaded in late afternoon. Rooms are very nice, especially the suites. The restaurant was very quiet but lots of eateries within easy walking distance. Dog friendly with fantastic welcome box for your furry friend.

Stayed: August 2017, travelled with family
Thank debandhim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiago G, General Manager at Pousada de Viseu Charming Spa, responded to this reviewResponded 3 October 2017

Dear debandhim,

Thank you for taking the time to share your experience, it was a real pleasure to share your positive feedback with the team today and to know that your stay was a great experience with the our gorgeous old historic building location within walking distance to activities and historic center.

We are very lucky to be located in such a beautiful place with so many History and have this amazing team, it's always nice to hear this is enjoyed and that we were able to offer you THE TIME OF YOUR LIFE.

When you decide to make a return visit to Portugal please do bear us in mind, we are looking forward to your next visit to our Pousada.

Kind regards,
Tiago Gonçalves
General Manager

PESTANA POUSADA DE VISEU & CHARMING SPA
THE TIME OF YOUR LIFE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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