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All reviews serra da estrela indoor pool games room dining room breakfast and dinner national park beautiful view above sea level i'm glad wonderful location fascinating history plenty of free parking tour group few years nice staff romantic weekend an interesting place
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Reviewed 29 September 2017 via mobile

The building and the park invite to quietness and calm. The indoor swimming pool is very nice and has good temperature. The food is tasty and the service high standing. I would certainly recommend this hotel to anyone who wants to visit the Estrella park which is most beautiful and interesting.

Stayed: September 2017, travelled as a couple
Thank Cecile S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo S, Gerente at Pousada Serra da Estrela, responded to this reviewResponded 4 October 2017

Dear customer,

We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful.

Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future.

Best regards,
Paulo Jorge Silva
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

This is a very impressive hotel building with a fascinating history as a sanitarium, caring for railway workers with tuberculosis. The garden area of the hotel is very tranquil with impressive views over the valley and it is stunning at night with all the towns and villages lit up. It has a nice pool with a steam room and sauna and a large bar area as well as a small bar serving the outdoor pool. The rooms are large and well appointed, housekeeping is very efficient and the bathroom was spacious. There was a good choice at breakfast with a number of regional cheeses and cakes and the fresh orange juice was lovely. The location on the edge of the national park is spectacular with windy mountain roads to test your nerve and driving skills. A very nice, large hotel which is very tranquil with attentive staff and a really nice place for a relaxing stay. Plenty of free parking and free wifi throughout.

Stayed: September 2017, travelled as a couple
1  Thank simontk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo S, Gerente at Pousada Serra da Estrela, responded to this reviewResponded 4 October 2017

Dear Customer,

We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful.

Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future.

Best regards,
Paulo Jorge Silva
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

One of the best hotels that I've stayed during my trip to Portugal! The breakfast is delicious, the facilities are accessible and very good! The staff was very attentive and sympathetic. They did everything to make our stay much better! I would love to stay in this hotel again!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank deboramacea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo S, Gerente at Pousada Serra da Estrela, responded to this reviewResponded 4 October 2017

Dear Customer,

We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful.

Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future.

Best regards,
Paulo Jorge Silva
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

Our group stayed her for 2 nights on route to the Algarve. The hotel is huge and is a lovely building. It's set high on a mountain side and has fantastic views from some rooms.
Our room had a seating area in one of the turrets and the views were great BUT there's hardly any view at all
From the dining room and the lounge bar area and lots of bedrooms because the large trees , evergreens, obscure it.

The food in the restaurant was very good and the staff very helpful.
The outdoor pool was VERY cold and the indoor not much warmer.

Rooms were nicely equipped, very clean and modern.
Bathrooms was very nice, and large.

It's a real shame the videos can't be enjoyed from the public areas inside the hotel because they are stunning.
A few years ago we stayed at another hotel
Just down the road from this and we spent most of the evening just sitting, drinking, and enjoying the views.
This Pousada would be even better if they made the views available without having to walk through the gardens.

Stayed: September 2017, travelled with friends
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo S, Gerente at Pousada Serra da Estrela, responded to this reviewResponded 4 October 2017

Dear customer,

We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful.

We have taken note of suggestions for improvement. Thank you for your opinion and we will take the suggestions into consideration. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future.

Best regards,
Paulo Jorge Silva
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Previous reviews mention the magnificent views, the fresh air, the fact that its original purpose was a sanatorium, which once inside is very noticeable. That alone makes it an interesting place to stay. There is a heated indoor pool and an unheated outdoor pool, very refreshing as we are used to swimming in the sea but too cold for others. However, it was pleasant having what appeared to be sole use of the pool. We have both really enjoyed our three day stay as part of a Titan tour my only grumble were the uncomfortable wooden sunbeds and the fact that our Titan group of over forty was squashed into a small dinning room for dinner. We had to sit on large tables for anything up to ten people. It had a suggestion of a second class dinning area! However the food was fine and the staff were excellent at all times.

Room Tip: We had 228. It was a huge room with immediate access down the fire escape to the swimming pools!
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Wendy Florence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo S, Gerente at Pousada Serra da Estrela, responded to this reviewResponded 4 October 2017

Dear customer,

We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful. We have taken note of suggestions for improvement. Thank you for your opinion and we will take the suggestions into consideration. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future.

Best regards,
Paulo Jorge Silva
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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