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Reviewed 30 October 2022

This hotel is in a perfect location overlooking the estuary and the harbor marina, close to the beach, the boardwalk and the main street overlooking the beach. All the many shops, bars, restaurants and hotels on that street are in easy walking distance of the hotel.

The reception is modern and cool. We arrived very early and the room being available would have been an unexpected bonus. As it was, it was uncomplicated to change and then leave our bags in a secure room in a room iadjacent to reception.

Through reception, the hotel gounds contain a large pool, plenty of sun loungers, a nice outside pool bar and grill serving food and drink during the day (the pizzas are highly recommended). Beyond that is an impressive dining room overlooking the estuary with plenty of outside tables. The breakfast buffet is extensive and superb and well worth including in your booking.

Rooms in the main 'complex' are situated along each side of the pool. We had a Marina Beach bedroom which was in a separate building, which I believe is called the Marina Beach wing. Our bedroom was clean, bright and had panoramic views of the marina. The rooms face east and at sunrise our balcony was flooded with light. It is a short walk back to the main complex and on reflection we preferred to be overlooking the Marina.

All staff were helpful and efficient during our stay and we had a lovely time.

Highly recommended

Date of stay: October 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank Martyn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Customare Care, Atención al cliente/recepción at Tivoli Marina Portimao Algarve Resort, responded to this reviewResponded yesterday

Dear Martyn S.
Thank you for choosing Tivoli Marina Portimão Hotel and for taking the time to write your review and for sharing your great experience with us. We are very pleased to hear that you felt comfortable in our hotel and enjoyed the accommodation´s facilities, the breakfast quality and the swimming pools. We hope you will have an opportunity to return and enjoy our sunny property again in the near future. Kind regards| Miguel Alves |General Manager

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Reviewed 29 October 2022

We have just returned from a 10-night holiday at The Tivoli Marina Hotel in Portimao Portugal
This hotel is excellent in every aspect. It overlooks the Marina and is a joy to wake up to in the morning
The meals are excellent and the staff are so friendly and professional
We can’t fault this hotel at all and will definitely be returning

Room tip: Ask for a Marina bedroom - amazing
Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank SueLeeds4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Customare Care, Atención al cliente/recepción at Tivoli Marina Portimao Algarve Resort, responded to this reviewResponded yesterday

Dear Mrs. Sue Leeds4,
On behalf of the Tivoli Marina Portimão team, we would like to thank you for your preference and feedback regarding your holiday. Our commitment is to make customer stay as memorable and enjoyable as possible and we are happy to hear that we could exceed your expectations We are already looking forward to welcoming you soon back again to enjoy once more our warm hospitality and sunny resort. Our best regards | Miguel Alves | General Manager

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Reviewed 25 October 2022

We stayed at this hotel in October 2022. We had room #105.

The good :

The room was clean and spacious, there is a mini-fridge and a safe in the room.
USB ports available in the room
Comfortable bed
Nice terrace with a table and two chairs to relax with a nice view of the marina.
Mini kitchen in the room with microwave, dishes, etc.
Nice pool.
Great location to go walking on the beach or on the boardwalk.
A lot of choices at the breakfast buffet and the food is good.
Dinner was good at the hotel restaurant.

The bad :

Check-in was confusing since they booked two different room in our name and no room for a friend that was there with us. It took a little while to fix that, staff was not very friendly.
The shower had no pression at all.
On the first day I asked the maid for a couple of extra towels and she was very rude and refused, telling me that I don't need more towels! I had to start leaving to go to the front desk to complain for her to finally give us two more towels while she was grumbling.
Wi-Fi is not reliable at all.
TV service not reliable either (freeze, mosaic) and TV service was out for a whole day.
Most of the shower near the pool do not work.

Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Marco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Customare Care, Atención al cliente/recepción at Tivoli Marina Portimao Algarve Resort, responded to this reviewResponded yesterday

Dear Mr. Marco,
On behalf of the Tivoli Marina Portimão team, we would like to thank you for the trust placed in our Hotel. Your opinion is very important to us. We are very happy that you have enjoyed your stay with us and have been able to appreciate the quality of the services offered. Nevertheless we are genuinely appreciative of your kind comments and do acknowledge your constructive criticism. We truly look forward to welcoming you again during your next stay in Tivoli Marina Portimão! Sincerely | Miguel Alves| General Manager

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Reviewed 24 October 2022

We were shocked at how rude the staff were, right from the start. When booking we had requested that the two rooms we had booked, to be next to each other, my Mother in one and my brother and I in the other. We got a message back at the time of booking from the hotel acknowledging that the request would be facilitated. This was not the case and both rooms were at opposite ends of the block. When this was pointed out to the person (male mid 30s) checking us in, it was met with a lot of attitude saying that the hotel was full and 'there's nothing I can do!' in an aggressive tone. We persisted with the request and the next day we had two rooms next to each other.

We were half board and went down for our evening meal to discover the restaurant completely empty. We discovered the reason why when we saw what was being offered. This is supposed to be a 4* hotel and we were paying 22 euro each for food only. The selection was very limited and the quality of the food was seriously lacking. The thought of eating there for the remainder of our stay was depressing! Spoke the the receptionist again regarding the evening meal asking if we could get a refund for our evening meals to be told a firm NO and that he would speak to the chef. We asked again for a refund and again with attitude were told that if we had booked directly with the hotel and not through booking.com, they would've been able to facilitate this. From then on for the remainder of our stay ensued a daily correspondence with booking.com to get reimbursed for our evening meals. Unfortunately this was not attained which left us very disappointed and dissatisfied with both the hotel and booking.com.

The next night we had a meal in the 'T-Bone' restaurant upstairs as half board guests got 30% off. The prices were crazy with a t-bone steak costing 60 euros! The service was shocking! Rude and unfriendly staff. Main courses brought out while we were still eating our starters. Forgetting to bring sides out and literally thrown on the table when brought out. It was almost laughable about how bad it was, we all couldn't believe what we were witnessing.
No leadership in any of the restaurants, nobody clearly in charge making sure everything is being done to a certain standard, something that you can normally observe in any other restaurant, but this is clearly not a normal place!

On the third night when approaching reception we were amazed to see an Uber Eats moped pulling up at the front of the hotel to be met with a guest purchasing an evening meal. Says it all really! We dined out on the board walk for the remainder of our stay.

At check out when we received the final bill from the manager, the 30% discount had not been applied. I had preempted this and had carried out my own workings out and ended up me informing him of what our final bill was, incredible!!

We were flying out of Faro later that day and asked about a transfer to the hotel. We were told that the hotel was in partnership with a company for this and the charge was 105 euros! We politely declined and got an Uber from the hotel for 65 euros.

Date of stay: October 2022
Thank Kris F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Customare Care, Atención al cliente/recepción at Tivoli Marina Portimao Algarve Resort, responded to this reviewResponded yesterday

Dear guest Sightsee,
Thank you for sharing your comments about your visit to Tivoli Marina Portimão. We are genuinely appreciative of your comments and do acknowledge your constructive criticism, which will be shared with the respective department. For any further details we remain at your entire disposal. Our Best regards| Miguel Alves| General Manager

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Reviewed 24 October 2022 via mobile

From the welcome check-in to the goodbye checkout, the staff in every department of this hotel made the experience even better - and a special mention to the excellent reception staff who looked after our requests and transported us around the resort in the buggy. The hotel itself is a sprawling complex on a marina, ideally positioned between Portimao and Praia da Rocha, with easy access to beaches, restaurants, bars, shopping etc. The seafood cuisine in the area is superb. The rooms are apartment-style with self catering facilities. They are modern and very clean with a small kitchen area and a balcony overlooking the marina. Cleaning takes place daily and again the staff are very helpful and friendly. The restaurant complex has a great choice of breakfast buffet items and there’s a separate a la carte restaurant. The swimming pools are very pleasant and relaxing and positioned to get the sun all day - they were never too busy and we could always find loungers. There is so much to do from this hotel base: walking, beaches cycling, water sports, boat trips, shopping, dining etc, there really is a lot to do. There is a great-vibe beach club next to the hotel, with cocktails, cabanas, food, drinks. Also, along the entire beach strip there are bars and restaurants to cater for everyone. I would thoroughly recommend a trip by water taxi to Ferragudo village, where there are many excellent bars shops and restaurants - in particular, I would recommend dining at Borda do Cais and Brunch in Rio. Overall this was an excellent five day break in beautiful sunshine and surroundings. I’m sure you will have a great time.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Bill M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Customare Care, Atención al cliente/recepción at Tivoli Marina Portimao Algarve Resort, responded to this reviewResponded yesterday

Dear Mr. Bill M.,
We would like to thank you for choosing Tivoli Marina Portimão for your holiday and we are very honored to know that we have lived up to your expectations. We are delighted to know how much you enjoyed your experience and are pleased to receive your feedback regarding the quality of the breakfast, the comfort of the accommodation and the professionality and kindness of our staff . We are already looking forward to welcoming you soon back again to enjoy once more our warm hospitality and sunny resort. Our best regards| Miguel Alves| General Manager

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