We have stayed here twice. The Town houses are spacious and fully equipped. To have a washing machine on holiday is great !!! Close to beach but advisable to have a car to visit Carvoiero and surrounding areas.More
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We have stayed here twice. The Town houses are spacious and fully equipped. To have a washing machine on holiday is great !!! Close to beach but advisable to have a car to visit Carvoiero and surrounding areas.MoreShow less
Thank you very much for your review, we are always pleased to welcome back our guests and hope to continue doing so in the near future. With our very best regards, The Managment, Pestana Palm Gardens
We were staying at the apartments and had two excellent meals in the restaurant. Good choice, great food beautifully presented and we were so well looked after by our waiter, Joao. He was friendly, efficient, knowledgeable and couldn't do enough for us. A real asset to a very good restaurant. We'd definitely recommend it.
Thank you for taking the time to review us on Tripadvisor, we are very pleased to hear that you enjoyed your stay with us and that you took the opportunity to also try the Pimenta Preta Restaurant. We will of course pass on your comments and we will look forward to welcoming you back again in the very ner future.
With our very best regards
Pestana Palm Gardens
For a late night arrival, it is not unreasonable to expect signage for the premises of a major Hotel group, to be easily visible. Sadly a secondary lighted clear sign for the restaurant - which I was not acquainted with, detracted from plaques on either side of the entrance.In the split second to drive by, whilst the Hotels name is clearly obvious....IN DAYLIGHT ! - in the dark, the restaurant sign about 2-3m higher than the plaques on the entrance wall, draws the eye...and the entrance is easily missed !!
That said, the facility is excellent, classy.immaculate cleanliness in all aspects and comfortable. Staff are exemplarily friendly - as is the reputation of the Portuguese. Superb pool. Reception staff particularly commendable.
Thank you for your review of Pestana Palm Gardens, we are pleased to see that you found our facilities to be excellent, classy and immaculate as well as comfortable and that our staff was particularly commendable. With regard to the signage, we have taken good note of your comments and have asked our maintenance department to find a solution to make the signage more visible. We do sincerely apologise for the difficulties you had in finding the resort. We hope to welcome you back to the resort in the very near future.
With our very best regards
Pestana Palm Gardens
This was our fourth trip to Carvoeiro so know the area well. Being further out is fab, and the new pavement into town means walking in and out is easy. If you are happy with a bit of a stumble you can also walk down via the cliff 'path' and then take the boardwalk - at dusk / sunset this is stunning. The local beach is also really accessible and wasn't overly busy either. O Stop is not excessively expensive for ice-creams and drinks once there, and we booked a boat trip along the coast which everyone really enjoyed.
We spent 11 nights in a two bedroom townhouse. Accommodation was spacious and perfect for our needs, although a little tired in places. Aircon was effective and not too noisy.
The property was clean on arrival (although fridge still had previous residents food in there) but it wasn't cleaned again. We booked via Holiday Rentals so perhaps not the resort's fault, but regradless of the resort guide in the property saying it would be cleaned twice per 7 night stay, when I checked at reception I was told nothing had been booked. I found towels and sheets in a cupboard so swapped them mid stay, but it wasn't something I was expecting to do on hols!
On the plus side, fresh pool towels were an extra we weren't expecting.
The pool area isn't huge, and it was pretty busy at times - Aug school hols so expected that - and there are lots of rules about diving, inflatables, reserving sun beds etc. None of these are enforced. While relaxed about inflatables and diving (for parents to manage responsibly in my view), because the area is small reserving sun beds was a real pain. We frequently saw people unable to find somewhere to sit, but the reserved beds not being used - in one case four loungers were out of action for five hours!!! If the hotel enforced this, even just politely and once a day there would have been space for all - dissapointing.
Hotel and bar staff were friendly and helpful, nothing was ever too much trouble. Many of the townhouses are privately owned so lots of people are frequent visitors, a positive endorsement of a consistent approach.
Overall, Pestana Palm Gardens is a solid, no frills family resort. It had everything we needed for a great holiday.
Simply delightfull. Amazing location, pleasant rooms, great facilities, attentive staff, wonderfull service, amazing everything. Special thanks to the staff for going that extra mile to make us feel at home :) Unforgetable stay.
Enjoyed our week's stay at the pestana palm gardens in a 2 bed townhouse villa. The villa was clean and comfortably furnished (cleaned and beds made every day). The swimming pool was within easy reach and there was plenty of space for all those who wanted to swim although sunbeds (as everywhere) were often fully used or "reserved". The complex provided towels for the villa and you could also get towels for the pool which could be changed every other day. There were lots of rules about swimming pool use (no inflatables, no diving, etc.) which everyone seemed to ignore and did not seem to be monitored.
We also used the tennis court and table tennis facilities (bookable in hour slots at reception with loan of rackets/bats and balls available for free) which were in good condition though my son's mood wasn't when he kept losing (not helped by the heat and hormones!).
We did use the villa more as a base to explore from and didn't spend much time around the site.
It was around a 20 minute walk into carvoeiro (up hill on the way back!) and about a 10 minute walk to the small beach (take note of tide times as the high tide means little beach available).
We had a couple of nights where it was noisy till late (midnight) with a DJ and a singer which wouldn't have been too bad but that the children's room faced onto the pool where the music was played.
I found the equipment in the villa quite old (washer, kettle, toaster, etc) and whilst it still worked, it wasn't as speedy or efficient as newer equipment - and the garden drying rack was quite rusty. Also the shower door for our downstairs shower just could not be opened or closed.
Air con was good and worked well. Didn't enjoy that the electricity went off when you went out (as key card was for the electric) meaning you couldn't leave the washer going or a phone charging.
Loved the upstairs dryer on the balcony where the air con output dried the clothes - great idea!
All in all, a nice quietish place to stay and a good base to use to explore from but quite pricey. Not somewhere to go if you want entertainment, kids clubs, etc.
Thank you for taking the time to write your review of your stay at Pestana Palm Gardens. We were very pleased to learn that you found our accommodation to be spacious, well equipped and clean and that you also found our Reception Staff to be helpful and friendly. We were however, sorry to see the low score given. We hope that we will be able to welcome you and your family back on another occasion when we will do our utmost to ensure that you have an enjoyable stay. With our very best regards.
Pestana Palm Gardens