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“Amazing villa”
other travellers have booked this property

Review of Villa Saromani

Relax by the pool
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Average
8 reviews
Relax by the pool
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Overview
Villa -
7 Bedrooms, 5 Bathrooms, Sleeps 16
Albufeira, Faro District, Algarve

Reviews from our community

Average - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Julie T
Burnham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not what it says on the tin! ......What a shame as could be so good :(”
Reviewed 29 July 2014 for a stay in July 2014

Beautiful villa but needs some attention. We had several issues from day one which I feel I should share for future tenants.
No-one there to greet us when we arrived, when we called at 9.30pm we were told they were just going to have their dinner.
Not all rooms were made up for us although we had advised we required all rooms Villa was un-clean in places
No umbrellas for the pool area, after calling every day we got some on day 5
No wine glass at all !!
Pool stairs broke as I got out resulting in a cut arm & leg....fixed the day we left
Towels should have been change twice in one week, didn't happen & when we had been there for 1 week nobody came to change beds. When asked they said oh people only normally stay for one week
2 x Air con units didn't work & weren't fixed for 1st 10 days

May all sound petty but for the price we paid it's not really good enough. I have spoken to Sri the owner and I think he is sorting it out with the management, that didn't help us though

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariepSol...
Solihull
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“In dispute”
Reviewed 16 July 2013 for a stay in June 2013
1
person found this review helpful

Can't say too much at this stage other than I'm in conflict with the owner over compensation for various issues with our disappointing stay 18th-25th June 2013.

Booked through owners direct website

It would be interesting to hear from anyone who may have had issues with cleanliness and health and safety during their stay at this property

How helpful were the directions to the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Leaving
Liked least: Cleanliness safety
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Dec 2013
I am responding to this comment after a long period. This guest returned to UK after the stay in my villa with a big list of complaints. I clearly instruct my guests, in writing,to contact me directly if there are any issues during their stay. This guest failed to do so. Among the complaints are finding of ashtrays by the poolside and in the gardens.Being a non-smoker presence of these trays, as per guests, poses health and safety issues. The guest attempted to enter the villa through the back door at night and this triggered the alarm system. I had to pay for the call out. Nevertheless the guests has concerns about security in the villa.
I am not surprised that these comments have been posted on tripadvisor as I was warned, albeit orally, that this would happen if I dont meet the demands.
I am yet to hear from this guest as a response to my last email sent to them on 8th August 2013.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Albufeira hotels

janetduff...
Swansea, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing villa”
Reviewed 23 June 2013 for a stay in June 2013
2
people found this review helpful

Myself husband family and good friends stayed in villa saromani for one week 8th to 15th of June I have to say it was out of this world I don't know why any one would want to give it a bad review,it had everything you needed and more I would most defiantly go back there again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool and BBQ area were great
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VChaturve...
Leigh-on Sea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolute con! DO NOT STAY HERE!”
Reviewed 28 September 2012 for a stay in June 2012
1
person found this review helpful

Portugal is amazing, Albufeira is decent ,the Villa and the company that manage it are complete con artists!

On the face of it the Villa had everything we needed, private pool, lots of space, good lounge, close to amenities and we were all set for a great stay. The stay itself was good- the Villa and the facilities were standard but we weren't looking for luxury so no problem there.

The problem came when we were continually monitored by the management company on a dialy basis with their unannounced impromptu visits for no apparent reason- not exactly what you want when relaxing by the private pool! Anyway this was all tolerated and forgotten about, the real problem came when we were returned £100 out of the £500 deposit placed when booking the Villa to our complete shock! The justifications given were an absolute joke-an example being the breakage of one single IKEA plate meant that they had to charge us for a whole new set of plates and incorporate the hourly rate to go to IKEA and the petrol costs!!! This is not an exaggeration and no word of a lie, still can't work out the logic here- oh actually its just finally clicked, the whole deposit thing is a scam and Mr Sri (the owner of the Villa) had no intention of returning the dposit.

So in conclusion, find a far better Villa in this lovely region and avoid dealing with con artists such as Mr Sri and the sloppy management company he employs.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Liked least: The Villa and the owner
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Oct 2012
Please disregard this completely undependable review as this review was written by the same person who initially gave 4.5 rating for this villa in this same column!
This was a group booking for eighteen young men who left the property in shambles. The number who stayed was more than requested in the booking hence breaking their contract. This review was rewritten by Mr Vap after we deducted all the breakage and cleaning costs from the deposit as agreed in the contract which in fact shows who the con is! The review conveniently failed to mention that the breakage involved decorative pieces which are irreplaceable as a unit and which they admitted to at the time of vacating. Mr Vap and his group agreed for the cost to be deducted from the deposit and then contested it with unreasonable expectations.
Notwithstanding this, Mr Vap then tried to shift the blame of breakages to another extremely decent group that had stayed in the villa prior to them.
Regarding 'daily visits', these are very much appreciated by other guests as the aim is to ensure the guests are settled and to clarify if any questions arise.
Please beware of such reviews and let this response be a caution to other owners who may come across this party.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Reviewed 11 September 2012 for a stay in August 2012
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Liked best: Quiet situation but still close to amenities
Liked least: Sunbeds need mattresses and it took 3 weeks to get security deposit back
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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