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“Good Burgers”
Review of Marcel

Marcel
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Ranked #106 of 148 Restaurants in Waterloo
Restaurant details
Reviewed 11 April 2017 via mobile

To sum up, the place offers good and decent burgers with some beer choice.

These are not the best that you'll find but also bot the worst. Good compromise. Know that it is a place where a lot of teenagers of Waterloo & co are going -> might be noisy sometimes.

Thank CK0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 77 reviews

Reviewed 26 March 2017

Okay, so just to be clear, I am writing this review for a single visit. Previous visits have been much better, and our kids love Marcel. We booked a table but unfortunately were delayed by 15 minutes. Here's how we were welcomed.
Us: "Hi, we had a table booked for 4 at 19:30"
Waitress: "Oh, and what time do you think it is now?"
After such a patronizing welcome, I was tempted to walk straight back out, but the kids were excited so we stayed. The food and the choice of beer was good. But for me, I spent the rest of the meal thinking about that welcome...

    • Value
    • Service
    • Food
Thank DeGlory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2016

The set menu of burger, fries and beer of soft drink was ideal. You had a choice of any burger, potato or sweet potato fries and any beer or soft drink. The beers were main stream Belgium craft beers and they recommended a beer to go with each type of burger. Service was a bit slow but otherwise ok. Great for a quick lunch after visiting the battlefields

Thank Nigel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2016 via mobile

3 years in Europe and this was by far our worst experience in terms of service. We didn't have the chance to eat this visit but have found the burgers to be mediocre but the frites quite good (especially the sweet potato option). On this visit we initially received the welcome reception of being told you don't have a reservation until I proved that I had called the night before and I am sure the manager remembered. That was a 10 minute experience that involved being pranced around in front of everyone to show us that out name wasn't on any tables (they mark tables with sticky notes). When finally given the table there was no apology and the waitress was instead quite rude. Then we proceeded to sit and wait patiently for 20 minutes with the waitresses completely avoiding us. I finally caught one's eye and she told me someone would come. That someone came and went to the table next to us that arrived 20 minutes after we did. That was enough for us and we decided to leave and the manager instead of apologising, smirked at us on the way out.

Stay away!!!! The staff is extremely rude and completely incompetent.

1  Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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