We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (405)
Filter reviews
405 results
Traveller rating
100
190
75
21
19
Traveller type
Time of year
LanguageAll languages
More languages
100
190
75
21
19
Show reviews that mention
All reviews walk in closet nice hotel city centre orthodox jews old fashioned style central station beautiful park big room junior suite minute walk would recommend this hotel to anyone walking distance sitting area great shower per day separate toilet comfortable bed
Filter
Updating list...
13 - 18 of 405 reviews
Reviewed 12 March 2018

Antwerp is known for it's diamonds.... we found this one just glimmering with warmth and surprises. We came for a week to a family wedding and stayed in a spacious room that has just been totally renovated. The desk staff were brilliant in every way. The room was lovely and huge. Great shower and facilities. I truly cant fault this hotel in any way. Lovely spacious lobby sitting area with comfortable leather seating and a new bar. The hotel has invested alot in this new makeover and it has payed off. Will certainly be back soon.

Room Tip: seems all the rooms have been renovated to a high standard
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Y R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madelinde, Front Office/Guest Relations at The Plaza Hotel, responded to this reviewResponded 13 March 2018

Dear guest,

Thank for staying at The Plaza Hotel Antwerp and for sharing this amazing review. We like to receive all kind of feedback from our guests, so we can enhance the level of our product and provide continuous excellent service.

I am thrilled that you loved your renovated room! Thank you for mentioning our wonderful staff, they strive to make every stay a memorable one.

It would be a pleasure to welcome you again someday soon.

Warm regards,


Madelinde Gerrets
Front Office/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017 via mobile

The Plaza is a comfortable and nice hotel in the centre of Antwerpen. With a authentic English style.
Rooms with guite a lot of space and a full breakfast buffet.
Also with a small parking lot.
The hotel is situated at the border of the famous "Diamant wijk".

Stayed: December 2017, travelled as a couple
Thank Leo v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madelinde, Front Office/Guest Relations at The Plaza Hotel, responded to this reviewResponded 27 December 2017

Dear guest,

Thank you so much for taking the time to provide our team with feedback in regards to your recent stay!

It is a pleasure to hear that you enjoyed your stay.
Great review with the information about our hotel and the location! Very helpfull for the other guests.

Wishing you a wonderful festive season ahead.

Warm regards,


Madelinde Gerrets
Front Office/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

We had a very spacious room, and it had been renovated. However, lots of old furniture still in there, "trampoline beds", and the space in the room has not been used in an optimal way. Why is the toilet separate from the (rest of) the bathroom, for example? We also had a lot of noise from people in the corridor talking and entering their room; it looked like dozens of people entered one and the same room throughout the night. Staff was very friendly and helpful, both at the reception desk and in the bar!

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Arjan v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madelinde, Front Office/Guest Relations at The Plaza Hotel, responded to this reviewResponded 8 December 2017

Dear guest,

Thank you so much for taking the time to provide our team with such great feedback in regards to your recent stay with us at The Plaza Hotel Antwerp.
Our rooms have not been renovated yet, only the bathrooms are renovated in 2015.
We are currently planning a renovation of the rooms.

We have different rooms, not all rooms have a separate toilet.
If you prefer not to have a separate toilet next time, please do not hesitate to contact us.

We look forward to the opportunity to welcome you back to our home again in the near future. For now wishing you and your family a wonderful festive season ahead!

Warmest regards,


Madelinde Gerrets
Front Office/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017

We stayed here for 1 night. Our room was spacious and clean. The bed was good and the bathroom updated and well equiped. The city centre is a 15 minute walk away. We reserved a parking space, but this went wrong, so we had to park on the street. They really didn't seem to care and weren't very helpfull.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Annemarie2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madelinde, Front Office/Guest Relations at The Plaza Hotel, responded to this reviewResponded 16 November 2017

Dear guest,

I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies.

Just for clarification, as one of a few hotels here in the city, we have a really small underground parking garage. My colleagues are very careful with this. There was perhaps a mis-communication issue at this point.
The personal touch and the wellbeing of our guests is very important to us. Sorry that you didn't experience it.

Thank you again for your constructive feedback and hopefully we can welcome you again whenever you are in the Antwerp area.

Kind regards,


Madelinde Gerrets
Front Office/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017

Hotel located in a very interesting orthodox jews area,also around 10 min walk from Antwerp central train station.Staff was friendly and room was comfortable.Bar was excellent and staff at the bar was firnedly too.Breakfast could be cheaper and wifi never worked in the room,only downstairs.There is a nice park nearby where you can go for a walk.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank vsmitson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madelinde, Front Office/Guest Relations at The Plaza Hotel, responded to this reviewResponded 19 November 2017

Dear guest,

Thank you very much for taking the time to share your valuable feedback following your visit with us.

I am disappointed to hear that your expectations were not met on this occasion. We continuously strive to enhance our product and I appreciate your constructive feedback which will help us to continuously strive for improvement.
Furthermore, please rest assured that I have addressed your concerns about the breakfast and the Wi-Fi connection with my management team.

I sincerely hope that we will have the opportunity of welcoming you back for us to fully restore your faith in The Plaza Hotel Antwerp!

Kind regards,


Madelinde Gerrets
Front Office/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews