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All reviews the executive lounge world forum bel air great room presidential suite lobby bar high floor up to date nice hotel attending a conference tram stop business stay ironing board public transport quiet area den haag stayed for one night
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Reviewed 14 July 2018 via mobile

This is a pretty nice hotel. Think it’s been redone. Lots of amenities. Like the spacious lobby area and bar. Folks are friendly at the front desk. Mini fridge in the room didn’t come stocked but had a note in it that says they will fully stock it if you request it. Never heard of that before but nice to have to choice.

Stayed: July 2018, travelled solo
Thank Ruthie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague M, Front Office Supervisor at The Hague Marriott Hotel, responded to this reviewResponded 14 July 2018

Dear Ruthie F,

Thank you for choosing the Hague Marriott Hotel for your recent travels to The Hague.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

Sincerely,
CLAUDIA COZIJN
Front Office Supervisor
The Hague Marriott

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

We visit The Hague every 4 months or so , as we have family and friends in the area. This hotel has become a fixture! The staff are absolutely great- professional and friendly....nothing is too much trouble.
The Bar and Restaurant have a wonderful atmosphere and we just love being there.
We can’t wait until our next visit.

Stayed: July 2018, travelled with family
Thank alicebaldock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

We booked this hotel for only one night, but now we wished we could have stayed longer! We felt very welcome, most friendly staff and the rooms are very clean and the beds are so comfortable! WoW! Recommended!

Stayed: July 2018, travelled as a couple
Thank Jocelynvdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague M, Front Office Supervisor at The Hague Marriott Hotel, responded to this reviewResponded 14 July 2018

Dear Jocelynvdm,

Thank you for choosing the Hague Marriott Hotel for your recent travels to The Hague.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

Sincerely,
CLAUDIA COZIJN
Front Office Supervisor
The Hague Marriott

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018 via mobile

I stayed here for 4 nights whilst on business. The location is perfect, right on the edge of the world forum and also a small walk from local restaurants and the more tourist destinations on the beach front.

Bar and food prices are very expensive, but service does match the price.

The room was superb. A huge bed, very comfy. Very spacious inside with a good work station and huge window to the front letting in lots of natural light. Noise wasn’t a problem with very good sound proofing.

Bathroom was very good, but the shower could be improved up.

Breakfast selection is massive and holds a good number, so even in peak times you can be seated quickly.

Highly recommend

Stayed: June 2018
Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2018

Marriott platinum card holder.
15 minutes to check in (two of four desks empty) with staff wandering past completely indifferent.
Told i had been upgraded two levels (allegedly) to find i was in a standard room
Empty restaurant - 4 staff chatting behind the bar. 20 minutes to offer me a menu.
Housekeeping - don't bother (they don't!). Take the points instead. Toileteries were random (two conditioners / no shampoo two days running), coffee not replenished, bed looked like it had been made by my teenage son.

Room Tip: odd numbered room (not overlooking the main road that runs outside the hotel)
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank 2009_JPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent P, General Manager at The Hague Marriott Hotel, responded to this reviewResponded 5 July 2018

Dear 2009_JPT,

I would like to start with thanking you for writing a review about your recent stay with us. The team and I always strive to deliver exceptional service and we would like to create memorable stays. I’m really sorry to read that during your stay we didn’t achieve this for which I would like to offer my sincere apologies.

Your feedback is shared with the team and we will investigate which action we have to take to improve our performance. Unfortunately, I can’t turn back time to undo your experience with us, but I sincerely hope you will allow us a second chance to prove that we can deliver the service experience you deserve. I sincerely hope that I have the pleasure of welcoming you back to The Hague.

Kind regards,

Vincent Pahlplatz
General Manager

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