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All reviews the executive lounge great hotel the pearl den haag panorama mesdag walking distance rooms are large separate shower modern hotel walk in shower peace palace perfect stay city centre shopping area enjoyed my stay restaurants and bars business trip
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Reviewed 3 weeks ago

This ten year old hotel is generally beautiful. It is located about two miles from Central Station ($18 taxi) and is near some of the lovely late nineteenth century buildings that make this city so charming. And flowers too. Even in October. The breakfast buffet included sparkling win, which I did not drink, but somehow lent a certain festive ambience. The beds are comfortable and the towels enormous. Thanks for the tub as well as a shower. There are ice machines and coffee pots. There are refrigerators as well as minibars. There is a quite lovely executive lounge with an outside terrace. Full bar in the evening.

I have one gripe. There are no USB charging ports and they will not lend you a cord or adapter. You can buy one. Seriously, robes and slippers, loofahs and sparkling wine, but no adapters!

Stayed: October 2018, travelled solo
Thank Texastravveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoerd S, General Manager at Hilton The Hague, responded to this reviewResponded 3 weeks ago

Dear Texastravveler,

Thank you for your review here on TA. Great to read that you enjoyed your stay with us.
I am sorry to hear that we were not able to lend you an adapter, when available, we surely do and will follow this up internally.

We look forward to your next visit with us.

Yours Sincerely,
Sjoerd Sybesma

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Reviewed 3 weeks ago via mobile

Superb reception and breakfast staff.

Rooms were a little dark and very little natural light.

Great central location.

Loved the fact you could hire bikes for the day from reception - great value at 10 euros per day.

Stayed: October 2018, travelled on business
Thank lkay444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoerd S, General Manager at Hilton The Hague, responded to this reviewResponded 3 weeks ago

Dear lkay444,

Thank you for your review here on TA. I am extremely happy to see you value our service highly, both breakfast staff and front desk staff. Nevertheless, we will just need to go the extra mile in order to reach our aim and get your 5 star rating!

We are looking forward to your next visit here at The Hilton The Hague.

Yours Sincerely,
Sjoerd Sybesma

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Reviewed 3 weeks ago via mobile

I have organised and participated in conferences in the Rotterdam area for the last 15 years and in other cities such as Houston, Singapore and Thailand.

The Netherlands is not known as the most customer service oriented country. However the Hilton Hotel The Hague was an exception to this generalisation.

The staff were exceptionally attentive and responsive. During our 6 day conference they were very helpful in meeting our needs. We had many last minute changes and required regular support throughout the week. In other hotels in NL we’d always end up frustrated with the lack of sympathy and responsiveness but the Hilton The Hague was able to compete with some of the top, most service focused countries like in Asia and the US.

Hotel room quality is as you would except from a high tier Hilton Hotel. The location is perfect due to its proximity to the city center, restaurants and transportation.

The food in the onsite restaurant is a mix of cold and hot buffet. Pretty typical for NL. Would have been great to have had a la Carte options during lunch but admittedly this not common. And the food quality and options although not comparable to similar Asian hotel chains, this was above par for NL.

As a guest, conference organiser and service oriented reviewer, I would highly recommend this hotel.

Stayed: October 2018, travelled on business
1  Thank achoix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoerd S, General Manager at Hilton The Hague, responded to this reviewResponded 2 weeks ago

Dear achoix,

Thank you for your great review and great compliment! I appreciate you sharing your experiences with fellow travelers and we look forward to welcome you back again!

Yours Sincerely,
Sjoerd Sybesma

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Reviewed 4 weeks ago

The hotel hallways felt a bit bizarre, but the rooms were so posh and well appointed. Superbly architected bathrooms, and the beds were firm but comfortable. The staff were professional and gave good advice regarding the surrounding attractions and dining options.

Room Tip: Inner courtyard facing the pond is nice
Stayed: October 2018, travelled as a couple
Thank Pdougla002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoerd S, General Manager at Hilton The Hague, responded to this reviewResponded 2 weeks ago

Dear Pdougla002,

Thank you for your review here on TA.

Great to read that you enjoyed your stay with us and we all look forward to welcome you back again on your next visit to the area.

Yours Sincerely,
Sjoerd Sybesma

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Reviewed 4 weeks ago via mobile

Cannot fault this hotel, this was the second time we have stayed here, and once again could not fault it. The hotel and rooms are lovely and clean, every member of staff we came across were friendly, attentive but not overbearing. Breakfast was superb as were the restaurant team. I would highly recommend this hotel.

Stayed: October 2018, travelled as a couple
Thank 2017Amanda1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sjoerd S, General Manager at Hilton The Hague, responded to this reviewResponded 4 weeks ago

Dear 2017Amanda1967,

Thank you for your loyalty, great to have had you as our guest again.

See you next time!

Yours Sincerely,
Sjoerd Sybesma

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