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All reviews the executive lounge central station the ground floor excellent hotel walking distance junior suite breakfast buffet excellent stay perfect location business trip city centre roots valet gym internet tram bathtub
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Reviewed 4 weeks ago

Hotel in the city center, near metro. Room - usual Hilton standard. Fast check- in. Quiet room, comfortable bed. Strong conditioning, but possible to adjust. Super breakfast!! Great choice of good food.

  • Stayed: October 2018, travelled on business
    • Rooms
    • Service
Thank AigintaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonRotterdam, General Manager at Hilton Rotterdam, responded to this reviewResponded 4 weeks ago

Dear guest, thank you so much for your great review on Hilton Rotterdam. I am pleased to know you fully enjoyed your stay and the breakfast at Roots! We look forward to welcoming you back in the near future. Kind regards, Karin van den Berg

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Reviewed 4 weeks ago

Very nice staff, no waiting for check in or check out. Location is perfect for all purposes. Room, although simple, nice and clean with a great view to fountain. Only the bathroom was really small - for one person ok, but for a couple a bit tight.

Stayed: October 2018, travelled on business
Thank Magad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonRotterdam, General Manager at Hilton Rotterdam, responded to this reviewResponded 4 weeks ago

Dear Magad, thank you so much for your great review on Hilton Rotterdam. I am pleased to know you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards, Karin van den Berg

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Reviewed 26 September 2018 via mobile

Comfortable enough, good ambience, clean but service in bar still needs attention and rhus hasnt changed after last 3 visits. Great if you stand at bar but table service difficult to get attention,once you have attention service is good but more than once I, or one of the group I'm with need to approach bar to get table service organised.
The only 5 star hotel I've ever stayed in without a turn down service. I know I'm being picky but come on Hilton up your standards a bit to really qualify for the 5 stars you advertise yourselves as.

Stayed: September 2018, travelled on business
1  Thank MichaelJerrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonRotterdam, General Manager at Hilton Rotterdam, responded to this reviewResponded 28 September 2018

Dear Mr Jerrett, thank you for your review on Hilton Rotterdam. I'm sorry the bar service was not up to your expectations, I will discuss this with our F&B manager. At Hilton, the turn down service is on request, as mentioned in ther guest directory in your room. The majority of our guests do not appreciate this anymore, so we chose to provide it on request basis. I have added this service request in your Hilton Honors profile, so for future stays we will be more than happy to provide this service to you. I am looking forward to welcome you back so we can improve your impression of our hotel. Kind regards, Karin van den Berg

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Reviewed 23 September 2018

The hotel was amazingly quiet considering it’s location. Room usual Hilton standard. The service varied from average to excellent. Breakfast choice buffet was extensive but on some days quite hectic. Roots bar was fun.

Stayed: September 2018, travelled on business
Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonRotterdam, General Manager at Hilton Rotterdam, responded to this reviewResponded 25 September 2018

Dear Amanda, thank you so much for your great review on Hilton Rotterdam. I am pleased to know you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards, Karin van den Berg – General Manager

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Reviewed 18 September 2018

The hotel is very close to the train station, a definite plus.
The rooms are spacious and nice.
Regarding the services, the hotel seems to be stuck in the past. I really don't understand why they still need to charge for internet service; while it is true that you can apply for a "Hilton Honors" on the spot, I felt like.... "give me a break, are we still in the 90s?". That should be included in the room price; I did not bother and used my phone plan creating a hotspot to use my Mac.
Breakfast prices are high, probably they focus on business travelers and not tourist. Twenty euros for breakfast sounds excessive.

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CuriousTraveler007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonRotterdam, General Manager at Hilton Rotterdam, responded to this reviewResponded 20 September 2018

Dear guest, thank you so much for your review on Hilton Rotterdam. I am pleased to know you enjoyed your stay with us. as the Hilton Honors membership has many more offerings than just the free wifi we do encourage our guests to join, as it is competely free. The breakfast price is for the broad variety of choices including live cooking, but it is also possible to order from a breakfast menu card, where you'll only pay for what you order. I hope we may welcome you back! Kind regards, Karin van den Berg

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