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susymoon1
Liverpool, United Kingdom

Nice hotel under renovation

3.0 of 5 bubblesReviewed 4 weeks ago
Room dirty balcony dirty not cleaned balastry dirty noise from air o machines very loud bed mattress dirty worn toilet in bad sta te l
Date of stay: June 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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Reviews (664)
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1 - 6 of 665 reviews
Reviewed 11 April 2024

We have just returned from a two night stay at this hotel, and our experience was terrible. The hotel is having extensive refurbishment works done , which appear to have run over into the start of the tourist season that attracts people from all over the world wanting to see the gardens and amazing bulb displays at Keukenhof, in addition to the attractions in and around Volendam itself. We went with an organised coach trip from the UK so did not get to deal with the hotel direct. Apart from the building work that was ongoing, with the usual noise and dust you would expect when you are sharing the hotel with builders and decorators, the view from our room was none existent, just a wall about 2-3 mtr's away from our bedroom window, with a bit of sky at the top. If I had booked the room direct with the hotel I would have visited reception and insisted on moving rooms. Maybe the hotel has different room rates for rooms with views and without views, and if you are considering staying there I would ensure you investigate this before you book. Breakfast and dinner was included in our trip cost, but our dinner offered no choices, other than take it or leave it, and after our first nights experience we decided to leave it and paid to have dinner out on the 2nd night.
Breakfast was a fairly chaotic affair with a long wait for a cup of tea or coffee served by one member of staff from a single machine, in fairness to the staff they seemed to be learning on the job with little instruction or help. Hopefully the builders will finish and leave and a decent level of service will return, but I can't recommend this hotel currently based on our recent experience, I've added some photos to highlight the issues raised.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Frank L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024 via mobile

Arrived around 7 pm and had booked reservation through the Best Western site where you are supposed to get 15% discount, welcome drinks, and late check out. Restaurant and bar are closed due to renovations, which are not mentioned in the web site. The pool and sauna were closed due to electrical issues. Did not receive welcome drink. Room was supposed to be a sea view but was a nice view of dumpsters. We stayed two nights. Location in volendam is nice for walking around. I complained via an email and spoke to the clerk on duty; I received no response. Stay away from this place. Breakfast is okay. The staff is nice but the management is unresponsive and I did not receive 15% off my second night, and when I asked about late check out was told it was not possible. Room was marginally clean. Bathroom needed repair.

Date of stay: March 2024
Trip type: Travelled with friends
Thank Ellie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2022

The 3 nights we spent in hotel Spaander was the last hotel we stayed in before returning home to Australia. The atmosphere was excellent and cleanliness of the hotel was very good. It’s position in Volendam was perfect. If the problem with mosquitoes was solved it would have been a five star experience in post covid Europe.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank asbreuk2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2021

The hotel is great, the staff even better. The Volendam people are rather stubborn but I’m rather used to that being a West-Frisian… However that (in)famous attitude does not reflect in the professional and personal approach from the staff.

I will choose Spaander again should I go back to Volendam.

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jer0enwcsk0k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Lankveld, General Manager at Hotel Spaander, BW Signature Collection, responded to this reviewResponded 18 October 2021

Thank you for staying with us. Glad to see you enjoyed it. We are looking forward welcoming you back!

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Reviewed 1 October 2021

May be the best hotel, of you like to feel a little bit of the old dutch days.
And of you are interessed in art, than this hotel is number one in Volendam.
Good breakfast and tonight calm.
From here, you can reach the small island Marken as well as Amsterdam.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank pawel376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Lankveld, General Manager at Hotel Spaander, BW Signature Collection, responded to this reviewResponded 2 October 2021

Thank you for choosing to stay with us. Great to see you have enjoyed it!
We do indeed have many art works in our entire 140 year old hotel.

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