My husband and I have stayed in some very nice hotels over the years (Four Seasons, Ritz Carlton, the Cavalieri in Rome, etc.), but the Waldorf Astoria Amsterdam surpassed them all. It started when we made our reservations and immediately received a 4-page questionnaire asking how our stay could be made more enjoyable. When we arrived, the entire staff was extremely friendly, welcoming, and attentive to our needs. Paula, who received us, offered delicious chocolate, drinks, warm towels for our cold hands, and a short tour detailing the hotel's interesting history. The doorman provided expert assistance with our luggage and was helpful in offering umbrellas on the day it rained. Nathaniel, our concierge, had already procured tickets to several museums for us and arranged for changed entry times when Amsterdam instituted a 5 p.m. closing time. He also arranged for the shipment of an item we bought on our trip and helped us locate a nearby (and inexpensive) testing site for covid, as required by the U.S. government. Breakfast in the restaurant was amazing and delicious, with very attentive service. Our room was upgraded (due to our Hilton Diamond status) and it was huge and wonderfully appointed, looking out over a beautiful canal. The bed and bedding were very comfortable and the luxurious robe was one I wish I could have taken home with me! Because shops and restaurants were closed after 5 p.m. due to city regulations, we spent more time in our room than usual and enjoyed delicious room service, as well as a "welcome amenity" (a beautiful chocolate Christmas tree), a delicious berry tart to help us celebrate an anniversary, a plate of complimentary macarons to "atone" for a minor inconvenience we experienced, a keepsake sample of the fragrance we had chosen for room turndown service, and a package of cookies to enjoy on our trip home. We were truly impressed with the amazing service and can completely understand why the Waldorf Astoria is rated #1 in Amsterdam.

Our stay at the Waldorf Astoria in Amsterdam was easily the best hotel experience I've had in 60+ years of travel. Although the hotel itself is beautiful and the location is a perfect base for sightseeing excursions into the city, what sets the Waldorf Astoria Amsterdam apart is the exceptional, above-and-beyond service of its staff.
It began a month before we arrived. We expected help in obtaining tickets and such as part of normal concierge service. Where the Waldorf excelled was helping us navigate the COVID requirements that became almost overwhelming for non-locals. The concierge staff, in particular Mr. Peter Boellaard, answered our questions patiently and even made our COVID testing arrangements for us when we were stymied by the Dutch website. He helped us make the appointments, find the nearby testing facility, and navigate the website that turned our results into acceptable certifications.
We made use of the hotel car (a very nice Mercedes) to pick us up at the docks after out Viking River Cruise and deliver us to the hotel. The driver had our bags already loaded by the time we got off the ship and took us to the front door of the hotel. The car was also very handy to take us to the airport after our stay.
The gentleman at reception (sorry I can't recall his name) immediately made us feel welcome and appreciated. The way that Waldorf handles check-in was fantastic, relaxing and refreshing instead of being an ordeal to just make it through like at most other hotels.
Our room was set up for a very comfortable stay in every way, down to the heated bathroom floor and towel rack.
Every staff person we encountered, from the doorman, reception, concierge staff, restaurant staff, and others we simply passed in the hallways seemed genuinely friendly and exhibited a great willingness to help us in any way.
When we someday are fortunate enough to return to Amsterdam, the Waldorf Astoria experience will be something we look forward to as much as enjoying the city.