Thank you for your feedback. We’re glad to hear you enjoyed most aspects of your stay, but we were sorry to learn about the issues with the mattress and noise disturbance during your time with us. Your comfort is our priority, and it saddens us to read we were unable to resolve this during your stay, we apologise for falling short, and will use your feedback to improve our guest experience in the future. We hope to be able to turn things around, please reach out directly so we can make things right. Kind regards, Amber [amber.jansen{at}thehox.com]