Beautiful place with great people! Luca and Gemma from reception immediately gave me the warmest welcome, room was amazing and the bar was even better thanks to Marco and Giuseppe and their perfectly made cocktails! Definitely coming back!
Thanks for the shout out! It's great to hear you had a great time during your stay with us. Can't wait to welcome you back soon! x the Hox
We liked the hotel except for the important fact that we could not sleep because the mattresses were so worn out. Their was no spinal support in the mattresses in room 410. They were bouncy open coil mattresses (instead of pocket sprung) that were sinking in from use. The front of the hotel got drunken noise till 2am except for Monday night when it was quiet. I would recommend asking for a room on the side or back of the hotel. The hotel took 20 euros off our bill and gave us some cashews, but I would have rather have had a comfortable night's sleep. I am sure the mattresses must be better in other rooms. But for us it was an expensive stay without sleep. The service was good except that nothing was done about the worn out mattresses.
Thank you for your feedback. We’re glad to hear you enjoyed most aspects of your stay, but we were sorry to learn about the issues with the mattress and noise disturbance during your time with us. Your comfort is our priority, and it saddens us to read we were unable to resolve this during your stay, we apologise for falling short, and will use your feedback to improve our guest experience in the future. We hope to be able to turn things around, please reach out directly so we can make things right. Kind regards, Amber [amber.jansen{at}thehox.com]
This hotel was wonderful, we enjoyed our stay very much! From the beginning the experience was great. The front desk staff were welcoming and helpful. The room was fantastic - it was the Biggy Bunk Up and had a queen bed and 2 twin bunks for the kids. The bunks are in a separate room/area so everyone had privacy. The towels and bedding were plush. The room was spotless and had everything we needed. There was tea and coffee and a thing to heat hot water. The fridge was stocked (complimentary) with fresh soda, water, and milk. We ordered the quick breakfast and it was perfect (a small bag you hang on your door and they fill it for you in the morning with a selection of items) - for 2 people they sent 2 amazingly fresh OJs, 2 bananas, and 2 tasty granola bars. Didn't get a chance to try the restaurant or bar but both looked fantastic. The hotel itself, the lobby and the interior, is super cool and feels like you are in a Wes Anderson movie. The location is great - quiet but still close enough to the city center, and very close to several trams. There is a lovely coffee shop nearby (Barmhartic Koffie) and I also snuck away for 2 lovely yoga classes at Thrive Yoga Studio across the bridge. Would 1000% stay here again if we ever go back!!!
Thanks a bunch for the lovely review! We’re thrilled you and your family enjoyed the Biggy Bunk Up room, the amenities, cleanliness and the breakfast bags. Great to hear you appreciated our vibe, found the location convenient and had fun exploring the hood. We can't wait to welcome you back next time you’re in town! x the Hox
It’s a former prison. The owners who initially turned it into a hotel made it a hipster location but nothing was functional and the service was a joke. Now that it’s a Hoxton, the interior design was redone to make it far more livable and the staff is outstanding. I had a great stay and will happily return to this location when again in Amsterdam. We also received an upgrade without asking which made things far more memorable and some small irritations that did occur while there were immediately addressed by the staff and remedied to my liking.
Thank you for your feedback! We're thrilled to hear you enjoyed the redesigned interior and service at the Hox. It's great to know the upgrade and quick resolutions to any issues made your stay memorable. We look forward to welcoming you back on your next visit to Amsterdam! x the Hox
Just stay here. Just do it. There is so much history and beauty in this building that has been brought to life not only through renovations and information but through the people that now work here. Fantastic service and cleanliness. Whilst it seems this is out of the way, it actually is - and thats a beaut thing about it. The walk into the 'centre' of Amsterdam is enjoyable but also a short few stops by tram which is right on the back doorstep of this fantastic hotel.
The only reason for the lower ranking in sleep quality is because this building is OLD - of course it is not soundproof like modern hotels because there are creaks and cracks and so on. Still worth staying here - light sleepers bring your ear plugs, you wont regret booking here.
Thank you for your kind words! We're thrilled you enjoyed the history of the building, design of the hotel, and service during your stay. We appreciate your understanding of our historic building's quirks and are glad you found the location convenient. We hope to see you again soon! x the Hox
