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Stella S

We wanted to rate this higher - unfortunately the restaurant staff let down the overall experience.

3.0 of 5 bubblesReviewed 3 Jun 2024
We wanted to love this place as - there is so much to love about it - Unfortunately, the restaurant experience took away from it being a pleasant experience.

*Great Location with lots of transport links!
* Decor - plush, beautiful and luxurious.
*Comfort - the rooms were well designed and cosy even with the little space some had.
*Cleanliness - one of the cleanest hotels we have stayed in.
*Welcome - lovely welcome from front of house staff.

*A few of the staff in the dining area were incredibly slow, we were there when it was not busy at all to when it was more busy and they were slow to respond, forgot and mixed up orders. Gave us wrong information and treated us with contempt at times.
There were some members of staff who you could see were trying, however, without the support from their colleagues they were not able to meet the needs of all the patrons to the standard that would be expected from this group of hotels.

* While checking in and checking, the front-of-house staff were lovely, welcoming and informative - unfortunately, the front desk design causes a bit of a mess with everyone waiting with little space to do so.

* The noise from other patrons walking around their rooms was incredibly loud.
Date of stay: May 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber Jansen, Guest Services / Front Office at The Hoxton, Lloyd Amsterdam, responded to this review
Responded 6 Jun 2024
Thanks for sharing your experience. We're happy to hear you enjoyed our location, decor, cleanliness and welcome experience. However, we're truly sorry to learn that we fell short during your dining experience. We understand this is not what you expected, and will address these issues with our team to ensure improvements are made. Your feedback about the front desk design and noise levels is also noted, and we will look into ways to boost these aspects of our guest experience. We hope you'll consider giving us another chance in the future for an improved stay. Kind Regards, the Hox
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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83 - 88 of 254 reviews
Reviewed 3 June 2024

Great location. Plenty of room in the hotel. Beautiful room. Helpful staff. Everything about the hotel was perfect.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 817kellik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber Jansen, Guest Services / Front Office at The Hoxton, Lloyd Amsterdam, responded to this reviewResponded 6 June 2024

Thanks for sharing the love! Happy to hear you enjoyed the location, design and service during your time with us. See you soon! x the Hox

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2024

If you are thinking of booking this hotel - DO IT! We stayed for 5 nights with a family of four and had the biggie bunk room. The hotel itself is absolutely glorious. Our room was big and had loads of lovely little touches like a mini bar filed with free soft drinks and lovely shower products. Huge beds and air conditioning and really stylish details like a retro radio and really cool window seat. The staff were super helpful and friendly at all times. We had breakfast in our package and it was exceptional. It’s a little bit further out but we actually loved that, it’s a quiet setting and there’s some lovely little cafes and bars by the canal and a brilliant supermarket opposite which was great for picking up bits for the kids. It’s easy to get to the centre, the tram is a 3 minute walk away and it’s 3 stops and then you are there.

Date of stay: May 2024
Trip type: Travelled with family
1  Thank jofV5934MK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber Jansen, Guest Services / Front Office at The Hoxton, Lloyd Amsterdam, responded to this reviewResponded 3 June 2024

Thank you for the fantastic review! We're thrilled to hear that you and your family enjoyed your 5-night stay with us. It's great that you loved the breakfast and the service of the team. We’re glad you enjoyed the peaceful location and nearby cafes, bars, and the convenient supermarket. We hope to welcome you back soon for another great stay! x the Hox

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Reviewed 30 May 2024

really good hotel with exceptional staff, reasonable value for money a little outside the centre but easily cycleable and handy for some other very cool stuff. Good brasserie and bar , our warm was big enough , the bed and pillows v comfortable and the shower excellent. Toiletries all fine, towels not very fluffy but ample supply and staff accomodating and sorted out a couple of minor niggles very efficiently.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank X9361CStomb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber Jansen, Guest Services / Front Office at The Hoxton, Lloyd Amsterdam, responded to this reviewResponded 3 June 2024

Thanks for your great review! We're thrilled to hear you enjoyed your stay with us. It's great that you appreciated our location, brasserie, and bar. We're glad you found the room, bed, and shower comfortable, and we appreciate your feedback on the towels. Looking forward to welcoming you back soon for an even better time! x the Hox

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Reviewed 23 May 2024

We loved our stay at The Hoxton. The level of service was top notch. The kindness and availability of the staff was exceptional. We loved the 5 star service with a chill attitude.
I highly recommend!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Salima T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber Jansen, Guest Services / Front Office at The Hoxton, Lloyd Amsterdam, responded to this reviewResponded 28 May 2024

Thanks for the glowing review Salima! It's great to hear you enjoyed your time with us. Can't wait to see you again soon! x the Hox

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Reviewed 22 May 2024

Lucked on this place as we were looking for a place to stay outside of the centre of Amsterdam but not too far away whilst in a trendy part of town. East Docklands are perfect for our little family of 4 (4 yrs old & 7 yrs old), the studio room was ideal - kids upstairs and mum and dad below.
The hotel is so well done and the staff are lovely, transport links perfect for the tram.
Highly recommended

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dannyandbeverley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber Jansen, Guest Services / Front Office at The Hoxton, Lloyd Amsterdam, responded to this reviewResponded 23 May 2024

Thanks for the glowing review! It's wonderful to hear you and your family had a great time in the studio, and exploring the eastern part of Amsterdam. Hoping we can welcome all of you back soon! x the Hox

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