I have been staying in many of Int'l brand including Crown Plaza.
my last stay in Crown Plaza Amsterdam is the worst. The check in process take more than 45 minutes after our long journey from ASIA. We are shocked by the service provided by the unwell trainined receptionist. We are repeated guest and always stay in Crown Plaza every time I am in Amsterrdam.
the poor concierge provide lousy information, every time we ask some information always wrong and looks not very interest and not willing to serve us. we asked what time is the Soup Kitchen open? Small rest just in front of the hotel, the answer is 11:00 - 11 pm in fact they open at 8 AM. We asked what time is the holland casino open and easily the concierge responses that they open at 2 PM. In fact they open 12:00.
Last year I left Sony Camera Charge in my room and expect that they will keep it and notify myself either by email or fax but never happen.
I just remind Crown Plaza and as a wake up there is something missing here. your service is below our expectation! If you want to keep your brand exist! Please ca of the small details.
I wish to one back with a better service improvement!
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- Also Known As:
- Crowne Plaza City Centre Hotel Amsterdam
- Crowne Plaza Amsterdam
- Crowne Plaza Hotel Amsterdam