I reserved for 5 nights still there one of two elevator still out of service few times remembered to receptions for this but unfortunately useless every morning we fall in the hell because of even over than half hour waiting for elevator
I don’t know why nobody care to morning traffic in the floors to breakfast
Friday is our checkout and still out of order 😳
Dear 448az,
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AMSTERDAM - NORTH RIVERSIDE.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
I understand how frustrating it can be when the elevator is out of service. Elevators are critical for guest mobility, and any disruptions impact the overall experience. When we experience an elevator problem, we notify the lift manufacturer immediately so that they can resolve it as quickly as possible. However, due to essential damaged parts that must be ordered, the elevator has been out of service for longer than we would have liked.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Sincerely,
Nick B.
Assistant Front Office Manager
Hi 😊 we had a bit pf an issue with the hearing system and it didn’t work in our room. We had to talk ti the manager in order to get a different room (the reservation was for 3 nights). Other than this, the breakfast was ok, just the usual. There were a lot of students/pupils checked-in the hotel that would run around, but their rooms were on a different wing than ours. The transportation with metro is 10 minutes away. There is a supermarket nearby.
Dear Madalinac,
Thank you for your candid review.
We apologize that your recent stay did not meet expectations.
We appreciate your comments and will share these with our team so that we can continue to improve our services.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Edoardo L.
Duty Manager
Location isn’t too bad and you can be at central station within 10-15mins if you time it right with the walk to the metro and the timing of the train. Room was clean and tidy, breakfast was fine, but nothing more. Check in was excruciatingly slow and probably took the best part of 20mins. Not what you need after a day of travelling to get to the hotel. Would possibly stay there again, but would be more inclined to look elsewhere.
Dear Martin,
Thank you so much for your review of our hotel.
I am pleased to hear you enjoyed your stay with us.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
Our staff is glad to summarize and make a double check on every arrival. Probably our colleague found something to adjust in the reservation and it took time.
We hope you will visit us again.
Sincerely,
Edaordo L.
Duty Manger
The hotel was very good ,nice rooms, good services, nice breakfast and an awesome bartender Alexis he has really made our staying a great and really joyful. he had castormar care and he made us have great expirice at the bar .😌 joyful and he makes sure clients are happy.
Dear Culture,
Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.
Sincerely,
Nick B.
Assistant Front Office manager
Still at the hotel ,despite my complaints about the heating function still not fixed it.We can't sleep well during the night , If you want to save money try something else. Sorry to write this but I paid a lot of money.
Hope you are going to fix the promblem
Dear Stefano,
Thank you for your candid review. We apologize that your recent stay did not meet expectations.
We appreciate your comments and will share these with our team so that we can continue to improve our services.
We are monitoring the heating issue which is being resolved.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Edoardo L.
Duty Manager
