The hotel was very good ,nice rooms, good services, nice breakfast and an awesome bartender Alexis he has really made our staying a great and really joyful. he had castormar care and he made us have great expirice at the bar .😌 joyful and he makes sure clients are happy.
Dear Culture,
Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.
Sincerely,
Nick B.
Assistant Front Office manager
Still at the hotel ,despite my complaints about the heating function still not fixed it.We can't sleep well during the night , If you want to save money try something else. Sorry to write this but I paid a lot of money.
Hope you are going to fix the promblem
Dear Stefano,
Thank you for your candid review. We apologize that your recent stay did not meet expectations.
We appreciate your comments and will share these with our team so that we can continue to improve our services.
We are monitoring the heating issue which is being resolved.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Edoardo L.
Duty Manager
I reserved a hotel room for five nights, from February 5th, 2024, to February 9th, 2024. However, after two nights, the bed sheets and pillow sheets hadn't been changed. Upon contacting the reception, I was informed that they only change them every two nights. Despite accepting this, after three nights, they remained unchanged. When I approached the reception in person, a lady informed me that they don't change them for longer stays. When I requested this policy in writing, she became rude. Initially hesitant to provide her name, she eventually stated it was IMI. Upon asking for her full name, she became angry. This rude behavior, coupled with the refusal to change the bedding, has made this hotel stay the worst I've had while traveling. With one more night remaining, I will advise all tourists and my friends attending or planning to attend Cisco Live in Amsterdam in the future to avoid booking at this hotel.
Dear Jaspals,
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at our hotel.
I would like to start by apologizing to you for the inconveniences you faced regarding the linen change.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Sincerely,
Nick B.
Assistant Front Office Manager
Stayed here for a long weekend to enjoy Amsterdam.
The hotel is 15-20 minutes away from the centre by car, although it's quicker coming back.
We used Uber as this was much cheaper than a taxi.
The hotel is clearly quite new and very well run.
Our welcome was the best I have had, and I used to be IHG Platinum Elite.
The elevators are rapid to cover the 14 floors.
The room was very clean and modern.
The shower needs a larger screen to stop splashing on the floor but a minor point.
The bar is very well stocked, better than most hotels.
The food we enjoyed one night for dinner was pleasantly good, tasty, and generous portions.
The star of the show and she made our stay so enjoyable was a young lady from Norway.
Mina is a 24-carat gem. This young lady will go very far in life.
Mina you have such a wonderful personality and you could be anything.
Dear 230stuartb,
Thank you for taking the time to leave this amazing review. It is great to hear that you have enjoyed your stay in our hotel. We will share your compliments with our colleagues. We are very much looking forward to welcoming you back soon in our hotel.
Sincerely,
Nick B.
Assistant Front Office Manager
Initially I was going to give this hotel 5 stars, but during our last day , upon returning to our hotel room I realised the cleaning staff had taken some personal belongings out of our room while cleaning.
The first thing I did was contact the reception that did absolutely NOTHING to handle the situation. They did not search nor took the incident of theft seriously.
Of course they knew that after our departure there was nothing I could have done to be compensated for my stolen items, as nobody in charge from the hotel has contacted me since , even after I have sent multiple emails to the hotel and a couple of managers. 2 weeks later, and still nobody has contacted me back.
WARNING! If you stay at the Holiday Inn Epxress North Riverside , lock all your belongings in your suitcases and do not leave anything lying around in the room. Nothing is safe inside your room once the cleaning staff comes to clean. They will take anything they want and the hotel will do nothing about your personal items being stolen. The hotel is perfectly aware that this is happening all the time , but will take no action ! You have been warned.
Worst hotel experience ever!
