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“Great location, service needs some work”

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
Ranked #61 of 368 Hotels in Amsterdam
Certificate of Excellence
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location, service needs some work”
Reviewed 5 March 2012

Great location for this hotel with some good views. The city bar on the top floor has some great views of the city.
The standard of this hotel is very good and what you would expect from Hilton.

The service needs work, check in and check out was fairly chaotic despite the warm cookie on arrival!
Weekend Breakfast is also chaotic in terms of clearing away both from occupied and unoccupied tables. This seemed to improve on weekdays.

The worse part was the cleaning of the rooms, rubbish left outside the room for most of the day and Coffee cups left half full.

The lifts are quirky and seem to have a mind of there own!

Overall a good hotel would recommend.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian1774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne D, Sales & Marketing at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, 7 March 2012
Dear Sir,

I would like to thank you very much for sharing your experiences with us on Tripadvisor. I highly appreciate it as it allows us to improve where possible.

I am pleased to read that the location of the hotel was such a convenience to you and that you have enjoyed the beautifull views of the city.

However i am very sorry to hear that the service at both front office and breakfast was so chaotic and needs improvement. I appreciate your valuable feedback and will take this up internally with our managers in order to improve the quality and service level.

Cleanliness and hygiene is a very important feature for us and therefore I will ensure to improve cleanliness in the room and make sure all rubbish and coffee cups will be taken away immediately and will not be a disturbance for our guests.

Dear Sir, once again thank you very much for your stay and for your very valuable comments but also for your recommendation. I truly hope we have the pleasure of welcoming you back again in the near future and show you the improvements made.

With kind regards,

Caroline Receveur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Fife, Scotland
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 March 2012

Stayed here for three nights at the start of January for a birthday surprise for my husband.

Firstly, the location is brilliant - about 2 minutes walk along the road from Centraal train station (trains cost under £4 for a single ticket from the airport). Our return flight was in the early morning so it was great not to have to arrange transfers. Its location does mean that some of the rooms look onto the railway track. We didn't have any problems with noise although you could request a city view room if needed. The hotel is also a 5 minute walk from the main boarding point for the canal boat tours and it's easy to get around on foot - just think of the main streets as fanning out from the station, with smaller streets interconnecting, and you'll find your way home.

Inside, the hotel is modern, clean and minimalist although its a bit of a walk from the lift to the rooms at the far end of the building. The staff are really helpful and had the warm cookies ready on check-in as a Doubletree standard. Rooms have comfortable beds, spotlessly new bathrooms with White Company toiletries (yes please!), but the star of the show is the iMac with free internet access, great not just for watching TV but for double checking live flight info etc.

Breakfast was brilliant with a huge buffet selection of hot and cold food including smoked salmon and eggs cooked to order, and delicious coffee. They also had mineral water available alongside the fruit juices, a really small and simple thing but to me, much more convenient than having to request a glass of water from staff.

I'd also recommend the Sky Bar on the top floor which had amazing views of the city, especially at dusk to watch the buildings slowly light up. All in all, we found the Doubletree was a perfect place to stay to make the most of a short break.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank missussmithy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gent - Belgium
Level 6 Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 March 2012

Stayed here for 2 nights in February 2012. The hotel is new and situated just next to Amsterdam Central station, which makes the hotel very convenient for business or city trip.

Likes
- free wi-fi
- good bed
- big imac in the room
- spacious and modern room with all amenities you need

Dislikes
- noise of the trains (was staying at the back of the hotel, overlooking the rail tracks)

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fitchy_gent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubrovnik, Croatia
Level 5 Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 March 2012

Warm cookies at check in are a nice touch...the reception staff is nice but very inexperienced. None the less, the stay was very nice, no problems with the room, the bathroom very clean and nice. Would definatelly stay again!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mir17ja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 March 2012

Stayed here for 3 nights on a travel zoo offer. Not sure what it would have cost but the offer was a bargain. Attention to detail is great, starting with the free warm cookie on arrival. Great rooms with an apple iMac in each. Had the best sleep ive had in ages, beds are great. My only gripe was the 'make your own toast' farse at breakfast, where the machine basically provided warm bread as it couldnt be turned up for fear of setting off the smoke alarms! Loved the sky lounge, and the library bar was great place to chill whilst waiting to leave before our flight home. Highly recommended, especially if the price is right.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beermatt73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Property: DoubleTree by Hilton Hotel Amsterdam Centraal Station
Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #61 of 368 Hotels in Amsterdam
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 557
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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