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Matt
Lingen, Germany

Great experience. Highly recommend

4.0 of 5 bubblesReviewed 22 Sept 2024via mobile
I came to Amsterdam to see a concert. Toyed with the idea of a hostel but the reviews were awful and still bloody expensive so I thought I’d shell out for quality and quality is what I got…
It’s REALLY easy to get there (10 min by bus from the main station and then 5-8 min walk depending on your speed).
Looks super cool inside, great staff, decent selection of fast food plus there’s a gym and pool.

Room was awesome. You can also hire bikes.

It was very expensive but that’s Amsterdam!
Date of stay: September 2024
Room Tip: If you want to have dinner, book it up in advance as it was booked up when I was there
Trip type: Travelled solo
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All reviews central station bus stop pool and sauna welcome drink stylish hotel takes about minutes minute walk city centre stops europe
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Reviewed 16 September 2024

Pluses - Room was clean and view fab - already knew it was a little out from centre but location is nice and chilled.

Downsides - For £250 per night - no bottled water, toiletries or proper cups in the room (told that's policy but to me this is the basics ).
- Staff are preoccupied with themselves - waited over 20 mins to get served in the quiet bar whilst one team member made a complicated mocktail for another staff member to photograph.
- Limited food available - extensive menu but only frozen pizzas available - made to feel awkward for even ordering. When asked about restaurant upstairs they just said it's a separate company
- Staff have no local knowledge and seem annoyed if you ask them anything about transport or shops

Room tip: Spend your money elsewhere
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Igor Lutsyk, Guest Services / Front Office at Moxy Amsterdam Houthavens, responded to this reviewResponded 26 October 2024

Thank you for your feedback, Lisa J. I’m sorry to hear your stay didn’t meet expectations. I apologize for the wait at the bar—it shouldn’t have happened. We aim to offer diverse food options, and I’ll address the miscommunication regarding the restaurant. Our team should always be helpful, and I’m disappointed this wasn’t your experience. We appreciate your input and will work on these areas to serve you better in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024 via mobile

The hotel is very comfortable and the surroundings are peaceful. The housekeeping is very focused on detail, keeping the rooms clean and welcoming.

I would not say the same about the reception which is combined with the bar behind. Unnecessary and bureaucratic delays during checkin (I pointed out but the lady conveniently blamed it on hotel policies). Checkout same long process and errors. The bar behind misses orders, charges incorrectly and, guess what, takes too long for everything.

This hotel is not the typical Marriott experience and it doesn’t matter whether you are a Gold or Platinum member.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank Bluecann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Alessio, Gastenservice/Front Office at Moxy Amsterdam Houthavens, responded to this reviewResponded 14 July 2024

Dear Bluecann,

Thank you for your feedback. We’re glad you enjoyed our comfortable rooms and detailed housekeeping.

We apologize for the issues you faced with check-in/check-out and bar service. Your experience highlights areas we need to improve, and we’re addressing them.

We’re also sorry for the lack of response to your emails.
We appreciate your comments and hope to provide a better experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2024

It’s very far from the center.
Rooms are small and very poorly equipped (which is very disappointing for a Marriott hotel) and not tidy at all.
There is no toilet brush, the staff told me it is known but they don’t have any.. 🙃
There is no chromecast on the tv, no phone in the room but there is one next to each elevator floor to reach the reception.. except they do not answer .. ever.
Good point: view from the room is nice.

Overall experience is just disappointing.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank katalynef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Alessio, Gastenservice/Front Office at Moxy Amsterdam Houthavens, responded to this reviewResponded 24 May 2024

Dear Katayneph,

Thank you for taking the time to let us know about your experience while staying with us.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
I hope you choose to stay with us again when your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024

We thought the ambience and vibes of this hotel to be stylish and chic with friendly, down to earth staff who were more than accommodating! Special thanks to Arsi, Camilla, Teddy, Parisa and Leto for their wonderful service. There were a few matters that could be improved such as: introducing vegan options, housekeeping to continuously be efficient – there was some occasions where they forgot to replace items in the room such as toilet paper, coffee cups or even forgot to take used glassware; more staff behind the bar, as it did become busy and customers were waiting more that 10mins – should the reception not be busy, then those staff members could help out behind the bar? Some staff members should pay more attention to the small details, which we discussed with the Manager, Pasquale, who listened and took on all our suggestions on board. That said, we would not hesitate to visit again.

Room tip: Hotel in by the port so you can feel th breeze and its in a business district, so not so busy.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sukiesagooreddy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Alessio, Gastenservice/Front Office at Moxy Amsterdam Houthavens, responded to this reviewResponded 12 April 2024

Dear sukiesagooreddy,

Thank you for choosing to staying with us and for the memorable time here with us.

It was exquisite to meet you both.

We are looking forward to having you back for some extra Moxy love on your next visit!

A presto.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

The bed was so cosy, room a good size, and lots of nice toiletries. Quiet area and good coffee and teas in the room. Room service was available but we didn't use this. Even hangers for clothes and a lot of drawers. Close to McDonald's if the need .

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank carolecZ4763VO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Alessio, Gastenservice/Front Office at Moxy Amsterdam Houthavens, responded to this reviewResponded 1 April 2024

Dear CarolecZ47763VO,

We are obsessed with your compliments to our incredible crew! We are jazzed that they could give you such a memorable experience during your stay at Moxy
We can't wait to have you back!


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