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“A tale of 3 visits: Outstanding, Disappointing and Redemptioin”
Review of Mr. Crab

Mr. Crab
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Ranked #573 of 4,509 Restaurants in Amsterdam
Price range: US$17 - US$117
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Restaurant details
Neighbourhood: Centrum
Description: New trendy seafood grill restaurant in the city centre of Amsterdam. We offer a wide variety of daily fresh seafood to be cooked as you prefer. Be amazed by the great mediterranean flavours and the freshness of the daily catch!
Reviewed 15 November 2017

Attractive seafood restaurant near Dam Square in the heart of Amsterdam. Four of us went for dinner at suggestion of Best Western Dam Square hotel staff. Isabella, our server, professionally took complete care of us in a very friendly and attentive manner. Course followed course seamlessly and Isabella consistently offered smiling service.

We had excellent starters, smoked salmon, bouillabaisse, shrimp & oysters followed by terrific moules, dorade, grilled shrimp and fried squid. Drinks at a reasonable price for this class place. Desserts were rich chocolate cake and sorbet--wonderful raspberry/nut flavor.

All four were so impressed that we returned the following night. Everything that could go wrong did... We got an apparently untrained or incompetent server who brought us an incorrect order in a haphazard manner bringing one person's app with another's main and neither what the diner had ordered. He even screwed up our drink order!!
Manager Timmo tried to rectify the situation but his best effort could not completely overcome our dissatisfaction. Even the food prep, including the desserts, seemed off that night.

Two of us returned the following night for dinner hoping to recapture our initial experience. And, I am happy to report, Mr. Crab regained our confidence. Manager Timmo greeted us and ensured that Isabella took care of us. If anything, our entire dining experience easily surpassed even our first visit. We stuck with our favorite apps, mains and dessert.....everything seemed even better than out first experience.

Timmo and Isabella certainly went above and beyond to ensure that we enjoyed our visit. Their professionalism and personalities clearly restored our pleasure with the establishment and added to an outstanding dining experiience!!

    • Value
    • Service
    • Food
Thank ej f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 November 2017

Dear guest, we are very happy to receive this kind of review. Timo and Isabella say hello to you and hope to see you very soon again in Mr.Crab!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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146 - 150 of 325 reviews

Reviewed 11 November 2017 via mobile

Delicious food. fish quite tasty.. nice chips. seafood fresh... pasta with lobster is tasty... ...great atmosphere...friendly

Thank Ollie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 November 2017

Dear Ollie, we appreciate your feedback. We are trying to do our best to make our guests happy. Hope to see you soon in Mr.Crab!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Amazing food and great service. We liked it so much we went back for dinner the next day.

The food is fresh and very reasonably priced.

Review collected in partnership with this restaurant
Thank mbb635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 November 2017

Dear guest, thanks a lot for your high-rated review. We are so happy to hear that you had a great dinner in our restaurant. Hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

A great seafood restaurant in the heart of Amsterdam.
The restaurant Mr. Crab awaits you with a wide selection of fresh and delicious seafood, delicious soups and desserts, and superb service. My family and I have had a wonderful evening at this place, so it is a pleasure to visit all those who wish to enjoy the sea delights in the heart of Amsterdam.

Review collected in partnership with this restaurant
Thank tmitskan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 November 2017

Dear guest, we appreciate your high-rated review and we are very glad to hear that you enjoed your dinner. Hope to see you again in Mr.Crab!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile

Waited over an hour for the mains even though there weren’t many guests.
My “lobster pasta” was packed with surimi and no real lobster plus it was dry as the dessert.
The sea bass my friend had was over cooked and our third friend waited 20 minutes for sauces to go with his fries and kipplinge!!

Thank Merlin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 November 2017

Dear Merlin, thanks for your feedback. We are very sorry that your did not enjoy your dinner. Certainly we will take a note on your comments for improving our services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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