Attractive seafood restaurant near Dam Square in the heart of Amsterdam. Four of us went for dinner at suggestion of Best Western Dam Square hotel staff. Isabella, our server, professionally took complete care of us in a very friendly and attentive manner. Course followed course seamlessly and Isabella consistently offered smiling service.
We had excellent starters, smoked salmon, bouillabaisse, shrimp & oysters followed by terrific moules, dorade, grilled shrimp and fried squid. Drinks at a reasonable price for this class place. Desserts were rich chocolate cake and sorbet--wonderful raspberry/nut flavor.
All four were so impressed that we returned the following night. Everything that could go wrong did... We got an apparently untrained or incompetent server who brought us an incorrect order in a haphazard manner bringing one person's app with another's main and neither what the diner had ordered. He even screwed up our drink order!!
Manager Timmo tried to rectify the situation but his best effort could not completely overcome our dissatisfaction. Even the food prep, including the desserts, seemed off that night.
Two of us returned the following night for dinner hoping to recapture our initial experience. And, I am happy to report, Mr. Crab regained our confidence. Manager Timmo greeted us and ensured that Isabella took care of us. If anything, our entire dining experience easily surpassed even our first visit. We stuck with our favorite apps, mains and dessert.....everything seemed even better than out first experience.
Timmo and Isabella certainly went above and beyond to ensure that we enjoyed our visit. Their professionalism and personalities clearly restored our pleasure with the establishment and added to an outstanding dining experiience!!
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