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All reviews sister hotel great location train station star hotel old town chapel bridge burger king free upgrade front desk staff main station bed was comfortable breakfast spread minute walk the ground floor breakfast was excellent hotel is located breakfast room
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14 - 19 of 406 reviews
Reviewed 29 June 2018 via mobile

The hotel is fine considering its just 100 m from train station. So 5 stars for location. However, the lift is too old and small and scary. You cant take much luggage all together. You have to take it in 2-3 rounds if you are in group. Washrooms are very small. Only a small fan was provided in the triple room also. No fan no air conditioning. So just pray the weather is not too hot.

Stayed: June 2018, travelled with friends
Thank meenakshi_agg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_MONOPOL_Luzern, Manager at Hotel Alpina Luzern, responded to this reviewResponded 3 July 2018

Dear meenakshi_agg

Thank you very much for your stay at our hotel *** ALPINA Lucerne and taking the time to give us your feedback. Every comment is very important for us.

We are very sorry that you experience did not meet your expectations; please allow us to express our sincere apologies.

Thank you very much for your kind feedback about our location. Our very nice location directly next to the train station, in the middle of the center of Lucerne, close to the lake, old town and close to the famous Chapel Bridge Lucerne. The most interesting places are located in walking distance.

The hotel ALPINA Lucerne is an historical building under monument protection for which reason we do not have air-condition in our rooms but we provide fans for our guests. Please ask next time for a second fan at the reception if you need one more.

It is nowhere written that we have an air conditioning and in addition, it is not common in Switzerland that all hotels have one.

Our elevator is old but we can assure that he is safe. We let it check regularly.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. It would be great to welcome you back again in our hotel ALPINA Lucerne and we hope you had a safe journey home.

Best regards,
Brigitte Heller, General Manager with the ALPINA Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

This hotel is in a historic building which really gives you the feel of being in an old world city. The size of the room is just right and a balcony let's you take in all of activity below when you want to. The small number or rooms allows the (super friendly) staff to cater to your needs and give you personal service and advice. Great location if you plan to take the train, bus or boat on day trips. The old city center can be very crowded and noisy in high season and is only a 5-10 minute walk away. Only lacking a mini fridge and ice machine but ice is available next door at companion hotel.

Room Tip: Street side rooms with balcony let you gage the weather and feel the vibe of the city.
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2018 via mobile

Alpina located right near the train station but the area looks good, safe, and surprisingly pretty quite at night.
Book breakfast as well as everything else will be more expensive compared to what you get.
City center is a 5 min walk though i prefered to use the station more often to get quickly to the country side.
The staff is nice and helpfull (especially Claudia who gave us good tips and was very nice.. And cute! )

Stayed: May 2018, travelled as a couple
1  Thank hazanrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2018

The hotel is close to Lucern train station and nearby the beautiful lake a good location to start your activities. The staff was kind and helpful. I was in Lucerne for a one night business trip and the room was quiet and fine for sleeping. It's a basic hotel with a good breakfast.

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Thorsten L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018

near to train station and lake .. good hotel in 3 star category. lion monument and chapel bridge are nearer. good breakfast and nice rooms. recommend this hotel.. walk able distance to train station...

Stayed: December 2017
1  Thank onetravellerglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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