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“something different....”

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The Hotel Lucerne, Autograph Collection
Ranked #14 of 68 Hotels in Lucerne
Certificate of Excellence
Basel, Switzerland
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“something different....”
Reviewed 10 March 2012

I've been staying at the The Hotel Lucerne for a well deserved weekend break.

We were welcomed very warmly and were shown the room and explained all the technical details. The room was a decent size, with a small balcony and a huge king sized bed. The bathroom was very nice too, with a bathtub and a separate shower. The room was very clean and stylish!

This is not your traditional hotel room, so be prepared to experience something different. But it's totally worthwhile ;-)

Breakfast was included in our rate and it was one of the best we've ever had. There was selection of fresh bread, croissants, cheese, cold cuts and fruit/müsli, In addition to that, one could order additional items like scrambled eggs - which were freshly made to our liking and delicious.

I can highly recommend The Hotel Lucerne for a weekend break.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citygirlloves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oundle, United Kingdom
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 March 2012

We booked this hotel the night before so got a reasonable deal on the room. The toiletries were Millar Harris and lovely. It was Saturday night and at 9 a DJ started to pay a heavy beat house music. This totally spoilt the last 20 minutes of meal downstairs and didn't stop until after 1 in the morning. Our room was on the 2nd floor facing the church and you could clearly hear the beat. When we mentioned it to the staff we got a lot of sympathy but that was all. If you like it quiet do not stay here on Saturday night as there is also a club next door whose clients are quite noisy when they leave. The beds are firm but there are plenty of pillows. There were a number of lovely touches such as a candle in the bathroom when we came to bed, the bed was turned down and there was a card with the following days weather forecast. Breakfast was great.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R T, Manager at The Hotel Lucerne, Autograph Collection, responded to this review, 7 April 2012
Dear Alex N
Thank you very much for your honest feedback, it helps us to improve our services and other travellers to find the perfect place to stay. We are really sorry about the noise from the outside and the beat from our lounge. We are working on a more quiet program and are checking the volume of our music. However we are also very happy about your positive comments and would be pleased having you again as our guests in the future. Please do not hesitate to contact me personally so I can arrange a complimentary upgrade to our very quiet penthouse.

Best regards

Rolf Tinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 February 2012

This is one of the very few hotels in Europe where there really was nothing to fault. There are many reasons why it is a five star hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dododinosaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 January 2012

This is our kind of hotel. There is no concierge desk or uniformed door staff, rather the hotel is classic boutique with an amazing modern design. We stayed in the Matador room with a nice view overlooking the nearby park and streets and it was fantastic. The room was quite large and the bathroom was very good also. My wife is an interior architect and quite 'particular; and she was very impressed with the layout, design and features. The service is very very good. All the staff are genuinely interested in what activities you have planned and are very good at making suggestions.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sampan24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 October 2011

We travelled with friends who, like us, are used to deluxe accommodations.
The hotel is located within walking distance (5min) of the train station, which is great if you are in Lucerne on a Sunday when most stores are closed. Other sights are also within walking distance, including the excellent French restaurant brasserie bodu.
The hotel did not seem very busy when we arrived, and all 6 of us were upgraded to junior suites - one corner, 2 garden.
The garden suites are long rooms with a peekaboo view of a bamboo filled balcony through the bathroom. These have a tub/shower combo. The corner suite is more conventional looking with windows on two adjoining walls. Tub and shower are separate.
The rooms are modern, and can be quite dark if your room walls happen to be a darker colour. If you are looking for a cosy hotel, this is not the one for you. We like edgier hotels, and the esthetic here suited us. The rooms are extremely spacious and clean, with cleaning service twice a day. We especially liked the automated blinds and well thought out placement of lighting and blind controls.
We stayed 3 nights and were always the only ones at breakfast. This meant excellent service. Breakfast is not a buffet, but table service, with a lavish spread.
The best part about this hotel is the attentive staff. We were well taken care of from check in to check out. A few examples: we hiked mount rigi one morning and asked for directions to the dock. Once the front desk staff learned of our plans, she immediately produced plastic bags of bottled water to take with us. When dinner reservations were made one night, I noted the staff asking for the best table in the restaurant without my requesting for such. It's the small things like being greeted by name on each arrival and departure, having the cleaning staff remember my preferences for how I place my toiletries etc that made this hotel memorable.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank onamissionvancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hotel Lucerne, Autograph Collection

Property: The Hotel Lucerne, Autograph Collection
Address: Sempacherstrasse 14, Lucerne 6003, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Family Hotel in Lucerne
#8 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): €€€
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 
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Also Known As:
Hotel Lucerne

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