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Reviewed 14 July 2018

This is a lovely hotel - we were in a family room and it was quite spacious for a European hotel room. The shower and bathroom were even a good size too, although the bathroom door is pretty well immediately next to the bigger bed, so privacy is not really an option, lol!
Beds were quite comfy (the towels were the nicest I've seen in a hotel in a long time) and the staff were very helpful and friendly. Breakfast in the mornings was great - lots of choices and lots of healthy foods and fruits also. Again, the staff at breakfast were very friendly and helpful - it truly made this hotel feel like home.

We did not eat dinner at the restaurant onsite, but it was quite popular and the people we saw eating there looked very happy. We instead walked to restaurants along the river -just a fifteen minute walk away and also quite nice (though significantly more expensive...)
This hotel is a few blocks from the train station in more of a business themed area instead of the touristy area, it is in the opposite direction of the "main part" of town and is on the "other side"of the train tracks from the lake - so you will be walking quite a bit to get anywhere, but the town is small and beautiful everywhere, so nothing is more than ten or fifteen minutes away by foot.
note- the train is very convenient for getting to and from Luzern - trains run on time and there are a lot of them. There is also a mall underneath the train station with lots of stores and fast food outlets and a large grocery store to stock up on whatever you need that is open late every day. There's also a mini-mart in the train station that is open until 10 p.m., so you have a lot of shopping options right there!
great hotel and a great town!

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_hotel, Guest Relations Manager at CASCADA Boutique Hotel, responded to this reviewResponded 17 July 2018

Dear Jacqui L
5 Points – wow, that’s great! Thank you very much!
We appreciate that you have taken the time to write a review about your stay at the CASCADA Hotel, Lucerne.
It’s so nice to read that you enjoyed your stay in our hotel and you could feel like home.
We hope to welcome you again in our CASCADA Hotel Lucerne.
Best regards, Eveline Limacher, guest relations manager & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Hotel is walking distance from railway station. So going anywhere is very easy. The staff is very pleasant. The room was excellent. Surprise it even had a balcony with a small table and two chairs. All items (non alcoholic) in the mini fridge is included in the room rent. Breakfast was excellent. If you want to overstay beyond check out time it is possible by paying CHF 10 per hour. They store your luggage too. Overall highly impressed.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank RaghuNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_hotel, Guest Relations Manager at CASCADA Boutique Hotel, responded to this reviewResponded 10 July 2018

Dear RaghuNair,
5 Points – wow, that’s great! Thank you very much! We appreciate that you have taken the time to write a review about your stay in the CASCADA Hotel, Lucerne. It’s so nice to read that you enjoyed your stay in our hotel. We hope to welcome you again in our CASCADA Hotel Lucerne.
Best regards,
Eveline Limacher, guest relations manager & team

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Reviewed 2 July 2018 via mobile

This hotel is walking distance (about 7-8 or at max 10 min!) from the Lucerne station. So very convenient since it’s very close by. Lots of eating places and shopping places around. Lake Lucerne is also near by which is a boon! The hotel itself is a nice cosy little place . Their beds were very comfortable and the rooms nice and cosy! Breakfast was decent too! Staff always had this really nice smile and energy which is o nice ! Makes the guests feel good being there ! Helpful staff! Didn’t miss the usual other amenities like a pool etc since the stay was comfortable ! Thanks to the hotel for a very good stay!

Date of stay: July 2018
Trip type: Travelled with family
Thank rai_rajesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_hotel, Guest Relations Manager at CASCADA Boutique Hotel, responded to this reviewResponded 3 July 2018

Good morning rai_rajesh,

Thank you very much for the great review of our CASCADA hotel! ! We appreciate that you have taken the time to write a review about your stay in the CASCADA Hotel, Lucerne. It’s so nice to read that you enjoyed your stay in our hotel. We hope to welcome you again.
Best regards,
Eveline Limacher, guest relations manager & team

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Reviewed 1 July 2018

Cascada is away from the normal "touristy" area, but not far away. The location is excellent, being a short walk from the Old Town, and (importantly for us) an easy walk from/to the railway station - 6 to 7 minutes even with bags.

The hotel looks to be recently renovated, most of which has been done well, and it is staffed by a good, mostly young, efficient staff. The attached "Bolero" restaurant was also good for both breakfast and dinner, and again had very welcoming staff ( - we particularly enjoyed the welcomes from Patricia and Elisabeta). The room was clean and well-appointed.

The only let-down was the small bed, which was certainly not King, and seemed to be smaller even than Queen. The traditional individual duvets were too big for this small bed, which made sleeping very difficult.

Overall, a good place to stay in Lucerne

Room tip: Choose "superior", as even this is not large
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Roger L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_hotel, Guest Relations Manager at CASCADA Boutique Hotel, responded to this reviewResponded 2 July 2018

Dear Roger,
Thank you for having taken the time to write a review about your stay at our CASCADA & BOLERO, Lucerne. We are happy to read that you liked our team on the front desk and the restaurant.It's lovely to read such a warm Feedback. Thank you! We are looking forward to welcoming you again someday. Have a good memories of your time in Switzerland.
Yours Sincerely,
Eveline Limacher, guest relations manager & team

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Reviewed 1 July 2018

After much research, went with Cascada as it seemed to meet our needs as a family of four. It sure did deliver. We had two lovely rooms, decor was fresh and modern. Rooms were air-conditioned and quite comfortable. Nice and quiet, didn't hear any neighbors. Views were wonderful. Staff was friendly. Breakfast was excellent. Restaurant very charming. So convenient to trains (we walked with luggage) and to all the sights of Lucerne. Loved Lucerne and Cascada. Sadly our stay was too short. Hope to return.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Gemmy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CASCADA_hotel, Guest Relations Manager at CASCADA Boutique Hotel, responded to this reviewResponded 2 July 2018

Dear Gemmy,
Thank you for your great review. It’s fantastic that you enjoyed your stay at the CASCADA hotel & BOLERO restaurante, Lucerne. We always try to create memorable moments for all our guests. So, we are very happy to read, that we did for you!
We hope to welcome you again in our CASCADA Hotel Lucerne.
Sincerely,
Eveline Limacher, guest relations manager & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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