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“Great Place...bit expensive”

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Grand Hotel Kempinski Geneva
Ranked #21 of 106 Hotels in Geneva
Certificate of Excellence
Reviewed 7 June 2012

Stayed here only for 3 nights. But had stayed before when it was Noga Hilton. It has a great decor and the staff are really 5 stars. Everything is as it should be in a five star hotel. Just couldn't understand why the WiFi was payed for. The terrace restaurant is incredible but the pizza place downstars right next to the jewleries is even better. Try the terrace for the breakfast where all the litlle birds come to try and have a few crums of bread and you delight yourself in the view over the Jet d'Eau and Lac Leman and them lunch or have dinner in pizza place. The pool is great. But the price overnight is really high! Worth it if you have a few francs extra to spend

  • Stayed: September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pedro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We appreciate your positive comments in regards to our decor, the view, our service and the breakfast buffet at Floor Two Restaurant.

I hope to have the pleasure of welcoming you back and meeting you on your next visit to the Grand Hotel Kempinski Geneva.


With kindest regards,
Thierry Lavalley

General Manager

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502 - 506 of 928 reviews

Reviewed 6 June 2012

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Dievaperez
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 8 June 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 June 2012

I stayed at the Kempinski, again, for two visits in the same month. Great service and great communications with the hotel manager and his staff after an apparent mistake with my travel agency and hotel reservations. All good though. Great hotel, very spacious rooms (especially in Europe), taxis always available and great food selection. The spa was fantastic -- tried and true!

Stayed: May 2012, travelled on business
1  Thank Leavingonajetplane21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 6 June 2012

I am truly delighted to read that we have met your expecations and that you enjoyed our spa, the spacious rooms as well as our food selection.

Looking forward to welcoming you once more to the Grand Hotel Kempinski Geneva.

With kindest regards,
Thierry Lavalley

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2012

Hotel is situated near to Lake Geneva, although slightly a walking distance to the shopping district approx 10 minutes. The Looby is nice and has a modern look. The rooms also have a modern look, and rooms are new. The Hotel reception is very welcoming. The staff are excellent at the hotel. Also if you plan to rent a car there is a sixt car rental in the building.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Salah_Sharaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 1 June 2012

Thank you very much for your lovely comments. I am glad that you have like the interior design and decoration of the lobby and the rooms. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.

I hope to have the pleasure of welcoming you back and meeting you on your next visit to the Grand Hotel Kempinski Geneva.

With kindest regards,

Thierry Lavalley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2012

Three of us arrived after dinner. They found our room reservations but took almost half an hour to check us in. Kindly they offered us upgrades so we went to my brothers room which was huge. However its bedroom area was locked so instead they gave him the room next door which was a small single!! We then went to my room which was fine and had to rush as we were meeting someone. Our third friend failed to attend the meeting we learnt the next morning because he had had to go up and down the lift twice as his key card hadn't worked twice! After the drink my brothers key didnt work in the door, also he realised he was paying 880 CHF for what the reception staff admitted on asking was the maids room for the suite!! No apology or discount was offered and in the end he said he didnt want the room and came to my room. They agreed he would not be charged but very reluctantly. My room was £450 per night so not cheap. For the price I would have been embarrassed by this level of service. I would certainly not stay here again. Overall I would say service 0/5, location 4/5, value 1/5, and cleanliness 3/5.

Stayed: May 2012, travelled on business
1  Thank walkabout80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this reviewResponded 1 June 2012

Sorry for any inconvenience caused, we always do our best to satisfy our room requests upon arrival. Unfortunately, your booking fell into a congress period and we were fully booked.
Nevertheless, we tried to find a solution to accommodate you in the hotel after your late arrival. We do apologize that the room proposed initially did not meet your expectations. Hoping that our commercial gestures were able to meet your expectations at the end.

Please do not hesitate to contact me personally upon your next visit to give us a second chance to regain your trust and confidence in our product.

With kindest regards,
Thierry Lavalley

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 106 Hotels in Geneva
Price Range: €361 - €600 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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