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Reviews (43)
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6 - 11 of 43 reviews
Reviewed 5 weeks ago

This is much more than a hotel, it is a fantastic, enjoyable experience. I am very satisfied wtih my stay, and I look forward to return, as long as they keep the great service on. There are hundreds of small details that make the stay enriching.

Date of stay: April 2021
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Review collected in partnership with this hotel
Thank 62ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 4 weeks ago

Dear citizen62ca,
Wow.
Thanks a lot for his amazing review.
We will do our very best to keep our level of service. In the meantime, safe travels back to Zurich and say Hi for us to our colleagues over there!
Take care,
citizenQuentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2021

This is our 2nd "StayCation" at the CitizenM in downtown Geneva since our neighbours below us are doing noisy renovations. Very quiet and comfortable rooms. Great food and service. A super experience both times. The staff are all super. The breakfast is an excellent value. The hotel is just steps from the pedestrian shopping area and the lakeside.

Date of stay: April 2021
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Review collected in partnership with this hotel
Thank JoMokum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 4 weeks ago

Dear citizenJoMokum,
Thank you so much for this super cool feedback.
We do not wish you to have noisy neighbours... But we will happy to welcome you in case it happens again.
We are thrilled you loved our concept and we hope to see you again for another Staycation soon.
citizenQuentin

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Reviewed 10 April 2021

cleaning standards are not tip top the rest is great. friendly staff good food great location nice decor. top floors room silent, lower floor and facing the street not so quiet. bar very nice. not too crowded

Date of stay: April 2021
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank visitorgeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 4 weeks ago

Dear 'Visitorgeneva',
Thank you for taking the time to share your feedback to us.
Cleanliness is essential to us and a key focus in our hotel, this is why we are sorry and very disappointed you were not fully satisfied with it. I would have loved to receive the feedback directly on the spot from you, so that we could have done something about it and to provide you with a full exceptional experience. Never hesitate to tell to one of our ambassadors next time, we do love feedback whether it is positive or constructive.
We are on the other hand really happy you enjoyed your overall experience and we hope to have the chance to welcome you again in the near future.
Take care,
citizenQuentin

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Reviewed 28 March 2021

surprisingly good concept, new , different and inspiring , the price amazingly low. A place I would recommend to young and smart people. The staff very friendly. The dinner we got extremely well tasting, the only problem we realized was that passed the hotel several times without knowing it was a hotel, so better signs so you can see that this a hotel and not just a restaurant.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank tthols824088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 30 March 2021

Dear citizentthols824088,
Thank you so much for taking the time to review your experience with us.
We are thrilled to have "positively" surprised you. People say that sometimes, the best things in life are kept secret.
I do not agree with that statement: so we can't wait to have the chance to welcome you again with other citizens soon.
In the meantime, stay healthy & safe,
citizenQuentin

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Reviewed 25 March 2021

We had a short stay at citizenM in Geneva. Perfectly clean hotel, very friendly staff at all times. We'd love to be back at a citizenM hotel hopefully soon, couldn't think of any better hotel to stay.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank jeaninekennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 29 March 2021

Hello citizen Jeanine,

Thank you for sharing this great feedback with us! I am glad to read that you had a good stay and that our team made you feel welcome in our hotel!
We hope to see you again very soon!
Until then, please stay safe.
citizenSabrina

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