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13 - 18 of 48 reviews
Reviewed 10 April 2021

cleaning standards are not tip top the rest is great. friendly staff good food great location nice decor. top floors room silent, lower floor and facing the street not so quiet. bar very nice. not too crowded

Date of stay: April 2021
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank visitorgeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 13 April 2021

Dear 'Visitorgeneva',
Thank you for taking the time to share your feedback to us.
Cleanliness is essential to us and a key focus in our hotel, this is why we are sorry and very disappointed you were not fully satisfied with it. I would have loved to receive the feedback directly on the spot from you, so that we could have done something about it and to provide you with a full exceptional experience. Never hesitate to tell to one of our ambassadors next time, we do love feedback whether it is positive or constructive.
We are on the other hand really happy you enjoyed your overall experience and we hope to have the chance to welcome you again in the near future.
Take care,
citizenQuentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2021

surprisingly good concept, new , different and inspiring , the price amazingly low. A place I would recommend to young and smart people. The staff very friendly. The dinner we got extremely well tasting, the only problem we realized was that passed the hotel several times without knowing it was a hotel, so better signs so you can see that this a hotel and not just a restaurant.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank tthols824088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 30 March 2021

Dear citizentthols824088,
Thank you so much for taking the time to review your experience with us.
We are thrilled to have "positively" surprised you. People say that sometimes, the best things in life are kept secret.
I do not agree with that statement: so we can't wait to have the chance to welcome you again with other citizens soon.
In the meantime, stay healthy & safe,
citizenQuentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2021

We had a short stay at citizenM in Geneva. Perfectly clean hotel, very friendly staff at all times. We'd love to be back at a citizenM hotel hopefully soon, couldn't think of any better hotel to stay.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank jeaninekennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 29 March 2021

Hello citizen Jeanine,

Thank you for sharing this great feedback with us! I am glad to read that you had a good stay and that our team made you feel welcome in our hotel!
We hope to see you again very soon!
Until then, please stay safe.
citizenSabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2021

We visited CitizenM with my wife for 5 nights. A week ahead of my stay, Alexandra, one of the Ambassadors from the hotel asked me if I needed anything. As it was for my wife's birthday, I suggested if a little attention could be made and if they could store her expensive gift and have it ready in the room when we would check in, a week later, back from our trip from Interlaken. Check the pictures to see how incredible the welcoming surprise was !

The check-in was smooth, easy as ABC and fast as a 123. The room was exactly what we were hoping for. A touch of Mama Shelter with the upgrade of a Yotel, this first experience in a CitizenM hotel was a must.

The hotel is ideal for perfect vacations during or out of covid period. Good vibes and perfect people combined made this stay amazing ! The view for our room was a thrill. We could see the cathedral too.

Delicious food, great "living room" to chill and nice choice of coffee and cocktails. Haven't tried the breakfast as the surrounding gave a large choice of food too being right in the center of Geneva. You won't find any hotel that much in the center of Geneva, trust me.

The bed is huge and reminded me of some suites you would get in the Middle East. The shower is multifunctional and you can pick the colours of the lights as well as the music from the little pad beside the bed. This iPad is by far the best thing in the room... You'll know when you will get in !

All the staff, from bottom to the top, so lovely, generous, professional, responding to every need at all times! Needless to write details to explain that the hospitality served in CitizenM is above 5 stars in my opinion.

We had everything we needed at all time and this little escape from reality was needed.

We will definitely come back for another occasion and thanks a lot to the entire staff and again, especially Alexandra for her genuine kindness.

Room tip: Ask for rooms in the edge if available. They have a slightly better view and size is a little bigger.
Date of stay: March 2021
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Thank storyofqaiis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 16 March 2021

Dear citizenStoryofqaiis,
Thanks for this awesome feedback & for the time writing it.
You are part of the reason we are happy to do what we do: reshaping the hotel industry by doing our best to treat you our guests, in a unique way.
I will share your feedback with Alex!
Looking forward to seeing you again very soon!
citizenQuentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2021

Very Nice Hotel, very well located. Really great concept of rooms, the room control with the ipad was really innovative and worked pretty well. Good variety of music and lights. Mayne a little bit more movies choice would be great, but that's only a detail :)
Very friendly and helpful ambassadors, that's quite unusual :)

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank chatreauxc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin Remy, Other at CitizenM Geneva Centre, responded to this reviewResponded 16 March 2021

Dear citizenChatreauxc,
Thank you so much for this amazing review.
We are happy to read you loved the technology in your room but also sorry you were a bit short in terms of movie selection. Thank you for this feedback - we will share it to our IT colleagues to hopefully have an even longer list of movies next time you visit us.
We are actually proud to be "unusual" as a hotel brand, so I am even more thrilled it was due to the help/friendliness of our ambassadors.
We look forward to welcoming you again soon and in the meantime stay safe!
citizenQuentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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