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Reviewed 16 October 2018

What a pleasant stay we had at this hotel. Friendly and very professional check-in, the room clean and nice, all staff members at this hotel worked together as a team, and a happy one at that. We highly recommend the Novotel Basel City.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gerard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Leiter Front Office at Novotel Basel City, responded to this reviewResponded 18 October 2018

Dear Gerard,

We very much appreciate your comments regarding your stay at the Novotel Basel City.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Max Lavori
Rooms Division Manager
Novotel Basel City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

We really loved the hotel, from its practical location to its modern design. The room was spacious, beautiful bathroom, well air conditioned, and SUPER CLEAN. As mentioned by other reviews you do get a free transport card, and we used it to get around on the tram (tram 15 is just outside the hotel). Another nice touch was all the toiletries was fair trade products. Breakfast was nice. Location is great, as well as the tram stop being close which I mentioned earlier, it is 12 min walk from Basle train station. I'd like to thank the staff for allowing me to check in early, I wasn't planning to land there so early and just asked when I arrived and they were happy to accommodate.

Stayed: October 2018, travelled as a couple
Thank jasvinder s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 11 October 2018

Dear jasvinder s,

We very much appreciate your comments regarding your stay at the Novotel Basel City.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

I was there for one night only. The staff were professional and friendly. They also had excellent English. The bedroom was very up to date. Lovely breakfast too. Calm music in the background. Very central.

Stayed: October 2018, travelled on business
Thank paulharhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 4 October 2018

Dear Paul H,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

We stayed here for one night before departing on our river cruise. Upon check in, I was told that someone with my exact same name had checked in earlier?!?! There was obvious confusion, but the desk clerk was kind enough to give us a complimentary drink during our wait. The room was very quiet, but the air conditioning poor. As a result, when one of us took a shower the entire room filled with steam and the room became muggy. After the second shower it was even worse, so we ended up having to crack open our door to the hallway to get some of the humidity out of the room. Despite having an email confirming a 3 to 4 pm check out, we were told the latest was noon but they would make an exception to 1 pm. Frankly, after the horrible hot and humid room, we opted to leave at noon and sit in the lobby until we could leave for the river cruise. The food at the hotel was excellent I had a beef goulash/stroganoff type dish that was outstanding. The staff was very friendly but I would not return here again.

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank PackFan320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 4 October 2018

Dear PackFan320,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018

Excellent location, it only takes but minutes to reach from the highway and is located three stops by streetcar from the very center of the city. The room was spacious, clean and the beds offer restful sleep. Is it a bargain? No, in Switzerland you will rarely find a bargain, and in Munich, for example, a hotel of the same category can be found for considerably less. But, again, you are in Switzerland and there the price is fair. The personnel at the desk is very friendly and very helpful. As a hotel guest you receive a ticket for free public transportation during your stay, which is remarkable. All in all, it can be recommended hands down.

  • Stayed: September 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank DuschanT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario Max L, Manager at Novotel Basel City, responded to this reviewResponded 17 September 2018

Dear DuschaT1,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Max Lavori
Room Division Manager
Novotel Basel City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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